I used to think online retail sales training would be impossible to deliver in a new way. But I was wrong. The Internet is changing not only the way...
This post is for retail buyers but here's a question for you: Do you know what makes a Rolls Royce a Rolls Royce? Yes they are a totally custom built...
Retailers! January is the time to get your financial house in order to have the most profitable retail sales and stress-free year possible! Here are...
While the pandemic can make some retailers leery of fitting rooms remember no sale is made until it is actually on someone's body. When I was in high...
I'd been with my dad at the Carolinas Medical Center in Charlotte for several days. The first day I walked in, I noticed this mat in the elevator. It...
While I love speaking to retailers and providing retail sales training for how to sell better in their stores, I have another passion: fixing up old...
Congratulations for reading this – it means you understand retail sales training is important. But which online sales training courses are right for...
Here's how you can deliver retail sales training to remote employees effectively... When you have just one brick and mortar store, it can be easy to...
Cash flow (maintaining a sufficient amount of available cash) for small retailers is one of the least sexy topics I'm asked about and one of the most...
So many retailers try to sell on logic when shoppers buy based on emotion. But you can't feel a fact. And yet many retailers feel product knowledge is...
I was consulting with a new luxury client. I was going to be working on their sales floor, so he told me I would have to wear the old school uniform...
I used to think online retail sales training would be impossible to deliver in a new way. But I was wrong. The Internet is changing not only the way...
Most businesses see a sales training program as a cost when it should be seen as an investment. This post is about ROI calculation and advantages of...
While working for some great retailers, I found I was naturally good at selling merchandise and retail sales training. Little did I know that during...
I received a tweet from Susanne Wolf accompanied by the photo above. It read, “Thanks to you Bob: reaching our goal and going shopping in Paris next...
Imagine being in an airplane and overhearing a voice from the cockpit saying, “Just keep the nose in the air and if the warning lights don’t go off,...
Brick and mortar retailers have to put up with a lot of bad customer behavior. But how should you deal with difficult consumer behavior when they are...
A lot has been written about the gamification of employee training. The idea is the short-wins you get from a game keep you hooked on moving through...
You’ve searched online trying to find some answers to increase your retail sales. You’ve been trying to attract more customers, but nothing seems to...
Customer reviews are very influential and can increase your sales more than marketing with a paid ad but can be hard to get. Here’s 10 proven tips to...
Selling can be a complex process but the fatal mistake many never address is the attitude of the salesperson looking at how much they can get out of...
Your full retail sales training is most likely more thorough and involved than for your holiday seasonal employees. But don’t throw up your hands and...
The final stage of a sale is used to suggestively sell an add-on to the customer's main purchase. After the customer has made the big decision to buy...
Team selling in retail is something rarely used but sales teams should recognize it for the opportunity it brings - especially during the pandemic. ...
As retailers across the country fear a second wave of the coronavirus and lockdowns, it is still important to focus on how to attract customers. And...
Have you ever gone to a store and purchased paint, only to discover when you got home that you had no paintbrush? That’s kind of what it’s like with...
When you're looking for a Retail Sales Strategy that works, especially during Covid, it's simple: you need to be brilliant on the basics. I had been...
Retail store owners' cash flow has always been at the mercy of the yearly retail calendar. As the seasons change, the climate of the market changes,...
I've always said, "The employee should go when their mind has already left." Unfortunately, that often happens quite a while later. Zappos has had a...
I'll get to what you can do about gloom and doom retail shortly but I want retailers to understand what is going on... I watched the movie Bombshell...
Retail stores are closed. Employees are being furloughed. And I haven’t seen a roll of toilet paper in my local grocery store for 3 weeks. On top of...
I know I have a range of business owners with their own perspectives about the coronavirus, also known as COVID-19. Some are scoffing at all the fuss...
How to deal with virus outbreak? Most retail store manager training includes have to have sales meetings but when was the last time you talked about...
Visual merchandising covers everything from how you visually arrange your merchandise to how you interrupt traffic patterns in your store, to how you...
What are the best retail sales training tips? Those tips that make a shopper feel for a few minutes they are the most important person in the world....
Retailers, are you meeting your retail employees' training needs? Online retail sales training programs can help you provide better customer service...
If you’re looking for the top skills for how to be a good shop assistant or assistant store manager, you’ve come to the right post. So many retailers...
While a lot of people moan about fewer people going to the mall, what really matters is improving conversion rates of those who just enter your shop...
I expect it is going to be a great August for retail sales. Not because it’s back-to-school season but because of announced new tariffs. When people...
“Have you ever done a business makeover for an equipment dealer like this before?” my client asked. “No,” I answered, “but I am product agnostic – it...
A lot of money is chasing the term of disruption in retail. From innovative AI chatbots to new payment solutions, everyone is hoping to disrupt – or...
Levi's made headlines last week when their stock gained 32% on its first day of trading. While Levi's sales and profits are growing, they didn't come...
For a long time, restaurants have had signature dishes, from the highbrow Le Cirque Lobster Salad all the way down to KFC’s finger-licking-good fried...
Back in the 90’s, I used to have one remote for my TV, one remote for my cable, one remote for my sound system, one remote for my VCR, and one remote...
Imagine if this was your retail business: “Given our view that Bed Bath & Beyond was unable to post positive comps this last holiday season despite a...
During the time of Covid, it can be easy to feel you're doing all you can retailers. Sorry, but we've changed our buying habits. That's why you need...
Even before Covid-19, retailers often asked me, How can I bring more customers to my business? In my last book, The Retail Doctor’s Guide To Growing...
Amazon’s website crashed as Prime Day 2018 kicked off. How does Amazon crash when people order from them 24/7 365 days a week? Other retailers could...
Amazon is the company retailers love to hate. Amazon’s arms continue to weave and curl around your customers. And while shoppers shop at both Amazon...
As 250+ Bon Ton stores go out of business, the Wall Street Journal caught up with their former CEO Tim Grumbacher who said, “If I had had the...
The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month
Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.
