Have you ever gone to a store and purchased paint, only to discover when you got home that you had no paintbrush? That’s kind of what it’s like with...
When you're looking for a Retail Sales Strategy that works, especially during Covid, it's simple: you need to be brilliant on the basics. I had been...
Retail store owners' cash flow has always been at the mercy of the yearly retail calendar. As the seasons change, the climate of the market changes,...
Here's how you can deliver retail sales training to remote employees effectively... When you have just one brick and mortar store, it can be easy to...
I'll get to what you can do about gloom and doom retail shortly but I want retailers to understand what is going on... I watched the movie Bombshell...
Retail stores are closed. Employees are being furloughed. And I haven’t seen a roll of toilet paper in my local grocery store for 3 weeks. On top of...
I know I have a range of business owners with their own perspectives about the coronavirus also known as COVID-19. Some are scoffing at all the fuss...
How to deal with virus outbreak? Most retail store manager training includes have to have sales meetings but when was the last time you talked about...
Visual merchandising covers everything from how you visually arrange your merchandise to how you interrupt traffic patterns in your store, to how you...
What are the best retail sales training tips? Those tips that make a shopper feel for a few minutes they are the most important person in the world....
Retailers, are you meeting your retail employees' training needs? Online retail sales training programs can help you provide better customer service...
I might have been a nut, but I actually liked working retail during the holidays. A lot of retail workers complain they can’t survive working retail...
If you’re looking for the top skills for how to be a good shop assistant or assistant store manager, you’ve come to the right post. So many retailers...
While a lot of people moan about fewer people going to the mall, what really matters is improving conversion rates of those who just enter your shop...
I expect it is going to be a great August for retail sales. Not because it’s back-to-school season but because of announced new tariffs. When people...
“Have you ever done a business makeover for an equipment dealer like this before?” my client asked. “No,” I answered, “but I am product agnostic – it...
A lot of money is chasing the term of disruption in retail. From innovative AI chatbots to new payment solutions, everyone is hoping to disrupt – or...
Levi's made headlines last week when their stock gained 32% on its first day of trading. While Levi's sales and profits are growing, they didn't come...
For a long time, restaurants have had signature dishes, from the highbrow Le Cirque Lobster Salad all the way down to KFC’s finger-licking-good fried...
Back in the 90’s, I used to have one remote for my TV, one remote for my cable, one remote for my sound system, one remote for my VCR, and one remote...
I attended the NRF Big Show last week and came upon three tech solutions retailers are using to bolster their in-store efforts and fight back against...
Another year has closed. For some, it was record-breakingly good. One thing that is true across the board, last year was a year fraught with ups and...
A lot of attention is being given to how online retail is growing. But what if that growth isn't coming entirely from consumer demand, but employees...
Imagine if this was your retail business: “Given our view that Bed Bath & Beyond was unable to post positive comps this last holiday season despite a...
During the time of Covid, it can be easy to feel you're doing all you can retailers. Sorry, but we've changed our buying habits. That's why you need...
Even before Covid-19, retailers often asked me, How can I bring more customers to my business? In my last book, The Retail Doctor’s Guide To Growing...
Amazon’s website crashed as Prime Day 2018 kicked off. How does Amazon crash when people order from them 24/7 365 days a week? Other retailers could...
Amazon is the company retailers love to hate. Amazon’s arms continue to weave and curl around your customers. And while shoppers shop at both Amazon...
When I was putting myself through college, one of my first jobs was in retail sales at the Broadway Department Store in Southern California. While I...
I was with a friend who was looking for a new pair of sneakers yesterday at Dick’s Sporting Goods. He found an associate and he told him what he was...
A great downtown has a thriving independent retailer community working at the top of their game. New businesses open and add to the mix of merchants...
Many news outlets scrambled over the weekend to pull together every fact they could to show the retail apocalypse – a story that seems to continue to...
Are you looking for how to improve sales for your store? In this article, I look at selling role play in five fundamental ways. Did you see the World...
So many retailers love to complain that online retailers are killing them.And yes online is affecting all of us, but you can minimize online shopping...
Whether you are about to open a retail store or have been running one for years, if you don’t have a marketing plan, you really haven’t focused your...
A New York Times story today shared Saks has turned the entire second floor of their New York City store into The Wellery, including a salt room and...
One of my first clients was a coffee roaster, and I remember the owner recounting a story about retail management... At the end of her shift, one of...
Michael Kors received a lot of attention for announcing they would be closing about 125 retail stores over two years. Comparable sales at stores open...
One of the best things you can hear in a retail store is, “I was just walking by and spotted this and I had to have it.” Why? Because it leads to an...
I received a tweet from Susanne Wolf in January of this year accompanied by the photo above. It read, “Thanks to you Bob: reaching our goal and going...
I‘ve been an in-person retail sales trainer for upscale retail brands and I’ve helped them achieve extraordinary gains over the last 20-some years.
The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month
Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.
