24 Do's And Don'ts Of Customer Service By Personality Style
By Bob Phibbs
Personality styles have fascinated salespeople since the Greeks first identified them as the 4 temperaments.
That’s because personality styles can give any retail salesperson, from novice to the seasoned pro, another way to cut out the fluff and connect with customers quickly by talking to them in a way they want to be talked to.
Those who master personality styles are able to have meaningful conversations that value both the customer and the salesperson. And that leads to higher sales.
These are by no means all the answers to using personality styles in retail sales and customer service, but they do give you some of the highlights. By the way, you can click each personality above to learn more or find your own by taking the free quiz below.
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