March 26, 2017
Online retailers are coming after every single brick and mortar retailer.
March 12, 2017
I‘ve been an in-person retail sales trainer for upscale retail brands and I’ve helped them achieve extraordinary gains over the last twenty-some years.
March 08, 2017
Today’s RetailWire discussion revolved around Brian Kilcourse’s shopping trip. The proprietor of Judi’s of Nevada City, a women’s wear store in North California, had just heard a speaker at a small business conference basically tell her, “You’re toast!”
March 05, 2017
Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, Richie.
February 26, 2017
I train a lot of retail stores how to sell using a fairly detailed process. You can’t just wing it. If you're wondering how to get more out of your store, a movie analogy is a good way to understand the sales process.
February 19, 2017
I was walking around Manhattan after I had finished speaking at the First Data Main Street Matters event when I walked into an art gallery. I was dressed in a very exclusive Roberto Cavalli bomber jacket. And yes, I was wearing pants.
February 11, 2017
Bad customer service could best be summed up by Lily Tomlin’s character Ernestine, “We’re the phone company; we don’t have to care.”
Topics: Customer Service
February 05, 2017
Imagine you’re at home with most of the lights off watching Game of Thrones. You’re enjoying a nice glass of red wine when you hear a knock on the door.
Topics: email marketing tips
January 29, 2017
There was a time when great merchandising was a valuable tool in a retailer’s arsenal against competitors. Now it’s a cost-saving area.
January 22, 2017
Online retailers and discounters have taken their toll on many brick and mortar stores. Macys, JC Penney, and Kohl’s are closing locations and the Limited is going out of business altogether.