The Retail Doctor Blog
October 1, 2021
What Is World Class? Customer Service Case Study at Nordstrom NYC
It’s easy to bemoan retail right now and the lack of good customer service. Disney just closed 60 stores as of September...
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September 22, 2021
How To Avoid Going Bankrupt? It Begins With Visiting Your Competitor
One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a vi...
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September 27, 2021
When Retailers Mistake Their Most Important Asset As A Cost
For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. ...
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October 1, 2021
How To Find Self Motivation? Get Leverage On Yourself
Looking for how to find your own self motivation? You first neet to find leverage on yourself. Here's my story about lev...
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September 19, 2021
What To Do When You Don’t Like To Sell
Independent retailers with one location represent 95% of all retailing in the US; yet many don’t like to sell their own ...
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October 25, 2021
7 Retail Customer Service Skills Your Employees Need to Succeed
Retail customer service skills are essential to your store’s bottom line. Skilled employees set you apart from the compe...
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