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Amazon Prime Day Crash Reveals Fallibility Of Online Shopping

Amazon’s website crashed as Prime Day 2018 kicked off. How does Amazon crash when people order from them 24/7 365 days a week?

How To Compete With Amazon? Create An In-Store Customer Experience That Rivals Theirs

Amazon is the company retailers love to hate. Amazon’s arms continue to weave and curl around your customers.

And while shoppers shop at both...

Podium Survey Reveals 6 Surprising Reasons Customers Don’t Return To Local Retailers

Ever written an email or text to a retail business and didn’t get an answer within a day?

Is Your Aversion To Selling Holding Back Your Store’s Sales?

Aversion to selling is everywhere in retail.

Are You Confusing Your Customers Like IHOP Just Did?

This past week IHOP created a tsunami of publicity when they teased they were changing their name to IHOB. A few days later they revealed the B...

What Top Brick and Mortar Retailers Are Doing To Combat Amazon

As 250+ Bon Ton stores go out of business, the Wall Street Journal caught up with their former CEO Tim Grumbacher who said, “If I had had the...

How To Increase Retail Sales By Focusing On These 5 Obvious Things

When I was putting myself through college, one of my first jobs was in retail sales at the Broadway Department Store in Southern California....

7 Reasons You’re Afraid Of Retail Sales Training And What to Do About It

Have you passed on retail sales training because for you either didn’t think it would work or you had a bad experience in the past? You're not...

The Best Way To Create Window Displays That Turn Heads And Drive Foot Traffic Into Your Store

A lot of retailers are looking for ways to draw shoppers into their stores.

3 Customer Service Techniques That Can Skyrocket Your Store Sales

The one common denominator when it comes to retail sales is...people. And how those people interact with each other.

7 Retail Customer Service Experience Mistakes Retailers Make

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time.  

4 New Retail Business Ideas That Stand Out From the Competition

If you're paying attention to the doom and gloom associated with retail, it might seem that the exuberance of online shopping - It’s SO easy -...

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