The Retail Doctor Blog

What Is World Class? Customer Service Case Study at Nordstrom NYC

October 1, 2021

What Is World Class? Customer Service Case Study at Nordstrom NYC

It’s easy to bemoan retail right now and the lack of good customer service. Disney just closed 60 stores as of September...

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visit store competitor

September 22, 2021

How To Avoid Going Bankrupt? It Begins With Visiting Your Competitor

One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a vi...

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retail employee training

September 27, 2021

When Retailers Mistake Their Most Important Asset As A Cost

For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. ...

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self motivation

October 1, 2021

How To Find Self Motivation?  Get Leverage On Yourself

Looking for how to find your own self motivation? You first neet to find leverage on yourself. Here's my story about lev...

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September 19, 2021

What To Do When You Don’t Like To Sell

Independent retailers with one location represent 95% of all retailing in the US; yet many don’t like to sell their own ...

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customer service skills

October 25, 2021

7 Retail Customer Service Skills Your Employees Need to Succeed

Retail customer service skills are essential to your store’s bottom line. Skilled employees set you apart from the compe...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN