<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=427963060747101&amp;ev=PageView&amp;noscript=1">

The Retail Doctor's Blog


Attract, Close & Delight Your Customers

Cognitive Computing Is Transforming Online Retail - Where Does That Leave Physical Stores?

Bob Phibbs

Online retailers are coming after every single brick and mortar retailer.  

Read More

Topics: Retail Sales, Online Retail Sales Training, IBM Watson

Here’s Proof Best Online Retail Sales Training Program Works...Well Mine Anyways

Bob Phibbs

I‘ve been an in-person retail sales trainer for upscale retail brands and I’ve helped them achieve extraordinary gains over the last twenty-some years.  

Read More

Topics: Online Retail Sales Training, case study

Here’s My Pick For Woman In Retail Sales Hero

Bob Phibbs

Today’s RetailWire discussion revolved around Brian Kilcourse’s shopping trip. The proprietor of Judi’s of Nevada City, a women’s wear store in North California, had just heard a speaker at a small business conference basically tell her, “You’re toast!”

That anyone would ever speak to a small business group and give that message — even if it is not said exactly — is bullshit.

Read More

Topics: Retail Sales, sales stories, entrepreneurship, hubspot

Customer Service: How To Get Away From A Shopper In Your Store And Onto Another

Bob Phibbs

Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, Richie.

Read More

Topics: Customer Service, Retail Sales Training

To Learn Relationship Selling And Close More Sales, Dissect A Movie Script – Here’s Why

Bob Phibbs

I train a lot of retail stores how to sell using a fairly detailed process. You can’t just wing it. If you're wondering how to get more out of your store, a movie analogy is a good way to understand the sales process.

Read More

Topics: how to sell, relationship selling, relational sale

Here’s The Radical Cutting Edge Disruption In Retail Shoppers Respond To

Bob Phibbs

I was walking around Manhattan after I had finished speaking at the First Data Main Street Matters event when I walked into an art gallery. I was dressed in a very exclusive Roberto Cavalli bomber jacket. And yes, I was wearing pants.

Read More

Topics: increase retail sales, disruptive retail

Here’s The Number One Reason You’re Letting Yourself Get Away With Providing Bad Customer Service

Bob Phibbs

Bad customer service could best be summed up by Lily Tomlin’s character Ernestine, “We’re the phone company; we don’t have to care.”

Read More

Topics: Customer Service

Here’s How Graymail Is Giving You A False Sense Of Email Marketing Success And Tips On How To Fix It

Bob Phibbs

Imagine you’re at home with most of the lights off watching Game of Thrones. You’re enjoying a nice glass of red wine when you hear a knock on the door.

Read More

Topics: email marketing tips

How Your Merchandising Can Influence Customers To Increase Retail Sales

Bob Phibbs

There was a time when great merchandising was a valuable tool in a retailer’s arsenal against competitors.  Now it’s a cost-saving area.

Read More

Topics: Retail Sales, Merchandising, visual merchandising, suggestive selling

How To Fix The Fatal Mistake You Don’t Realize You’re Making That’s Losing Retail Customers

Bob Phibbs

Online retailers and discounters have taken their toll on many brick and mortar stores. Macys, JC Penney, and Kohl’s are closing locations and the Limited is going out of business altogether.

Read More

Topics: Customer Service, Retail

Posts by Topic

Subscribe below to see all

Don’t watch another unsuccessful quarter fly by — Train your staff online to achieve higher sales and more profit.

salesrx-screen.png
Try SalesRX Now