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The Retail Doctor's Blog


Attract, Close & Delight Your Customers

Here’s The Radical Cutting Edge Disruption In Retail Shoppers Respond To

Bob Phibbs

I was walking around Manhattan after I had finished speaking at the First Data Main Street Matters event when I walked into an art gallery. I was dressed in a very exclusive Roberto Cavalli bomber jacket. And yes, I was wearing pants.

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Topics: increase retail sales, disruptive retail

Here’s The Number One Reason You’re Letting Yourself Get Away With Providing Bad Customer Service

Bob Phibbs

Bad customer service could best be summed up by Lily Tomlin’s character Ernestine, “We’re the phone company; we don’t have to care.”

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Topics: Customer Service

Here’s How Graymail Is Giving You A False Sense Of Email Marketing Success And Tips On How To Fix It

Bob Phibbs

Imagine you’re at home with most of the lights off watching Game of Thrones. You’re enjoying a nice glass of red wine when you hear a knock on the door.

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Topics: email marketing tips

How Your Merchandising Can Influence Customers To Increase Retail Sales

Bob Phibbs

There was a time when great merchandising was a valuable tool in a retailer’s arsenal against competitors.  Now it’s a cost-saving area.

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Topics: Retail Sales, Merchandising, visual merchandising, suggestive selling

How To Fix The Fatal Mistake You Don’t Realize You’re Making That’s Losing Retail Customers

Bob Phibbs

Online retailers and discounters have taken their toll on many brick and mortar stores. Macys, JC Penney, and Kohl’s are closing locations and the Limited is going out of business altogether.

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Topics: Customer Service, Retail

What To Do When Your Retail Customer Service Fails Miserably

Bob Phibbs

It’s been said that a brand is a promise of an emotional payoff of a purchase.

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Topics: retail customer service,, training for retail customer service

Don’t Be The Luxury Retailer That Had To Close Due To Discounting

Bob Phibbs

Luxury has come to a crossroads.

What once was exclusive and in high demand is now regularly discounted.

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Topics: Retail Sales, Discounting, Luxury Retail

3 Steps For How To Motivate Yourself And Increase Retail Sales When It’s Slow

Bob Phibbs

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Topics: Retail Sales, Customer Service, Motivation, Retail Sales Training

How to Find Strength In Being A Brick and Mortar Retail Store

Bob Phibbs

This is a post for retailers with physical stores competing with online shopping and technology that threatens their retail sales.

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Topics: Retail Sales, Online shopping, Retail Sales Training

How to Have a Retail Sales Year You're Not Ashamed Of - Six Steps

Bob Phibbs

The close of another year is upon us. For some, it was record-breakingly good.

One thing that is true across the board, this was a year fraught with ups and downs -from higher prices, from employees feeling more confident about leaving for something better, political crisises around the globe and yes, from Amazon.

Did you miss some opportunities? I know I did.

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Topics: Retail Sales, Mindset, goal

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