The Retail Doctor Blog

I just completed a business makeover of Eklund’s, an agricultural equipment dealer in rural, upstate New York.

A friend of mine went to Victoria's Secret recently and shared this story.

One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a visit to a competitor. This...

I’ve been quoted a lot regarding J.C. Penney, beginning with Ron Johnson’s botched makeover filled with hubris a few years ago to their recent...

For a long time, restaurants have had signature dishes, from the highbrow Le Cirque Lobster Salad all the way down to KFC’s finger-licking-good...

Back in the 90’s, I used to have one remote for my TV, one remote for my cable, one remote for my sound system, one remote for my VCR, and one...

Stump the Chump usually refers to someone in the audience trying to try to trip up a speaker with aggressive and sometimes downright...

I attended the NRF Big Show last week and came upon three tech solutions retailers are using to bolster their in-store efforts and fight back...

After an interview at CNN in New York, I was to catch up with my buddy Tony at the new Men’s Nordstrom just down the way. I had a few minutes to...

Gillette sells razors, Nike sells shoes, Starbucks sells coffee, and Patagonia sells sportswear, but these are also socially responsible brands.

Oracle NetSuite and I partnered to find out exactly where the disconnect between shoppers and retailers is occurring and how those findings could...

I was in Dallas a few weeks ago and decided to visit the Neiman Marcus flagship store.