The Retail Doctor Blog

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Does NPS Work for Retail Stores?

NPS tells you what a sample of your buyers say after the fact. It cannot see the shoppers who walked out without buying ...

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How Do I Raise Units Per Transaction?

You raise units per transaction by asking every customer to add one more item before they reach the register. Units per ...

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What Buying Signals Tell Me a Customer Is Ready to Buy?

A customer is ready to buy when their hands are open, holiding the merchandise, their posture is relaxed, and they start...

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Do Shoppers Want to Be Left Alone in Stores?

No. Shoppers want to be left alone by an associate who opens with "Can I help you find anything?" They welcome one who e...

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