The Retail Doctor Blog

I remember a buddy of mine who went to work for Circuit City. He did a great job and was promoted many times. Because each employee’s paycheck was...

Oracle NetSuite and I partnered on a new survey to find out exactly where the disconnect between shoppers and retailers is occurring by...

No matter what you sell, there is nothing more frustrating than trying to figure out why a shopper didn’t buy from you. Or another way to put it...

It’s been a tough last few months for brick and mortar retailers as many are reporting lower same-store sales like GAP, Kohl’s and Nordstrom while...

I am celebrating 25 years as the Retail Doctor. I put myself through college working at the Broadway Department Store. Back then, before someone...

A friend of mine received a disturbing product recall on his Pacifica van – the ball joint on the front wheel could break with catastrophic...

Many retailers are wondering, “How can I get more sales from men in my retail store?”

“Have you ever done a business makeover for an equipment dealer like this before?” my client asked.

“No,” I answered, “but I am product agnostic –...

A lot of money is chasing the term of disruption in retail.

It’s easy for many retailers to get distracted with all the changes going on in technology, social media, and shopper behavior.

This week, two analysts from UBS gave us the most shocking headline which said 75,000 stores will need to close by 2026. They argue that if online...

Three very short examples about customer service…