The Retail Doctor Blog

As brick and mortar retailers continue to look for how to compete with online, many are realizing they have to do more with both fewer stores and...

Visual merchandising covers everything from how you visually arrange your merchandise to how you interrupt traffic patterns in your store, to how...

What customers think of you decides how much you can charge for your product, what kind of employees you have working for you, and what kind of...

Closing a sale. Why is it so hard to do? Because you are putting yourself on the line. Did you read the situation correctly? If you ask and they...

Longtime readers know I sometimes share both my good and bad retail customer service shopping experiences from across the world. 

The reason for a bad customer service experience could best be summed up by Lily Tomlin's character Ernestine, "We're the phone company; we don't...

How can you determine whether your customer engagement needs improvement?Customer engagement is an emotional connection between a customer and a...

Value selling is, at its heart, the moving of more merchandise. No matter how many facts you know about a product, if the consumer doesn't see the...

A retail salesperson asked me, "Is working retail bad for your health?"

What are sales behaviors? They are a series of actions comprised in a sales process, the way sales people act and talk with shoppers.

You know you should be searching for the best retail blogs to learn how to do better with your store so I’ve compiled this list to help you build...