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3 Ways Brick and Mortar Stores Are Fighting Back Against Amazon

I attended the NRF Big Show last week and came upon three tech solutions retailers are using to bolster their in-store efforts and fight back...

Ted Baker Delivers The Best Shopping Experience Around

After an interview at CNN in New York, I was to catch up with my buddy Tony at the new Men’s Nordstrom just down the way. I had a few minutes to...

Retailers And CPG Manufacturers Take The Lead In Social Activism And Gain Sales As A Result

Gillette sells razors, Nike sells shoes, Starbucks sells coffee, and Patagonia sells sportswear, but these are also socially responsible brands.

Oracle NetSuite + Retail Doctor Survey Reveals Customer Service Disconnect Between Retailers And Shoppers

Oracle NetSuite and I partnered to find out exactly where the disconnect between shoppers and retailers is occurring and how those findings could...

Neiman Marcus Visit Illustrates Why Brick And Mortar Stores Are Losing Money

I was in Dallas a few weeks ago and decided to visit the Neiman Marcus flagship store.

Direct-To-Consumer Retail Brands Are Damaging The Environment, Here's The Fix

It’s almost hard to remember how we used to buy mattresses.

How To Be Here Next Year: 5 Steps Retailers Need To Embrace To Compete With Online

Many retailers have embraced digital as the be-all and end-all. Many pundits and retail experts are telling us the only way to survive is to bring...

How To Make 2019 A Year You're Not Ashamed Of And Grow Your Retail Sales

Another year has closed. For some, it was record-breakingly good.

One thing that is true across the board, last year was a year fraught with ups...

My Top 10 Best Retail Blog Posts Of 2018: Must-Reads For Brick And Mortar Retailers Looking For How To Compete With Amazon

Here are the 10 must-read blog posts for reliable, retail-focused information on everything from staffing issues to marketing to design and...

10 Ways To Arrange Your Store When It Is Crowded With Merchandise In December

Holiday merchandising is always hard.  A lifetime ago I managed a western wear store in South Coast Plaza, the nation’s number one mall, and I...

Are Your Employees Building Up Your Online Store While Sabotaging Your Margins?

A lot of attention is being given to how online retail is growing. But what if that growth isn't coming entirely from consumer demand, but...

How To Improve Your Email Marketing To Increase Retail Sales During December

We've officially begun the holiday season and retailers are all over the map with their holiday retail sales predictions.

Here's mine: I expect ...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win