June 25, 2017
This is a retail strategy post with many items for smaller retailers as well as some for larger retailers...
Attract, Close & Delight Your Customers
June 25, 2017
This is a retail strategy post with many items for smaller retailers as well as some for larger retailers...
Topics: retail strategy
June 18, 2017
One of my first clients was a coffee roaster, and I remember the owner recounting a story about retail management...
Topics: retail employee, retail management tips, retail management system
June 11, 2017
I have been a loyal Nordstrom shopper for decades. It was the pinnacle of cache to buy from Nordstrom. Exclusive. Quality. Service. For many years one salesman at their Cypress store helped me pick out my on-camera wardrobe.
Topics: retail customer service,, Nordstrom, United
June 04, 2017
Michael Kors received a lot of attention last week for announcing they would be closing about 125 retail stores over the next two years. Comp sales at stores open at least a year fell 14% this past quarter while wholesale sales dropped 22%.
Topics: Retail Sales, retail management, retail management tips
May 28, 2017
A study warned recently that up to 7.5 million retail jobs could be gone in the coming years due to automation. For perspective that would be twice the population of Los Angeles and nearly that of New York City.
Topics: Retail Sales Training
May 21, 2017
People often ask me, “How many hours does it take for retail sales training?”
Topics: Online Retail Sales Training, Retail Sales Training, Employee Management
May 07, 2017
One of the best things you can hear in a retail store is, “I was just walking by and spotted this and I had to have it.”
Topics: Merchandising, Retail Sales Training, Shopper behavior
April 30, 2017
Brick and mortar stores have the ability to surprise and delight. So does a downtown shopping area.
Topics: Online shopping, Retail Sales Training, Amazon
April 28, 2017
I received a tweet from Susanne Wolf in January of this year accompanied by the photo above. It read, “Thanks to you Bob: reaching our goal and going shopping in Paris next week.”
Topics: Online Retail Sales Training, SalesRX, retail sales academy, employee development
©2017 Bob Phibbs The Retail Doctor