The Retail Doctor Blog

Are You Confusing Your Customers Like IHOP Just Did?

Posted on June 17, 2018

This past week IHOP created a tsunami of publicity when they teased they were changing their name to IHOB. A few days later they revealed the B would stand for burgers.

Marketing Customer Service visual merchandising retail sales strategy IHOP

What Top Brick and Mortar Retailers Are Doing To Combat Amazon

Posted on June 10, 2018

As 250+ Bon Ton stores go out of business, the Wall Street Journal caught up with their former CEO Tim Grumbacher who said, “If I had had the foresight to realize I had to blow up the model, I ...

Retail Sales retail trends Macys Nordstrom Amazon Walmart DSW JCPenney Kohl's retail innovation

7 Reasons You’re Afraid Of Retail Sales Training And What to Do About It

Posted on June 07, 2018

Have you passed on retail sales training because for you either didn’t think it would work or you had a bad experience in the past? You're not alone.

Retail Sales Training

The Best Way To Create Window Displays That Turn Heads And Drive Foot Traffic Into Your Store

Posted on June 03, 2018

A lot of retailers are looking for ways to draw shoppers into their stores.

visual merchandising displays how to attract customers Macys Timberland Tourneau window displays

3 Customer Service Techniques That Can Skyrocket Your Store Sales

Posted on June 01, 2018

The one common denominator when it comes to retail sales is...people. And how those people interact with each other.

Retail Sales Training customer service techniques

4 New Retail Business Ideas That Stand Out From the Competition

Posted on May 29, 2018

If you're paying attention to the doom and gloom associated with retail, it might seem that the exuberance of online shopping - It’s SO easy - has pushed the brick and mortar stores out to ...

omnichannel retail trends

7 Leadership Training Skills To Make Your Store More Successful

Posted on May 27, 2018

Management has the ability to make or break a team of retail employees. Too strict and few will want to work for the leader, too lax and the store can become the wild west with everyone doing ...

Customer Service retail management leadershiup

The Litmus Test For Customer Service Interaction - How Do You Measure Up?

Posted on May 20, 2018

I was staying at the Midlands Park Hotel in Portlaoise Ireland and walked into the restaurant to have breakfast. I’d never seen a breakfast buffet presented so beautifully, in such a well-lit and ...

Customer Service Retail Sales Training

7 Customer Service Skills Your Employees Need to Succeed

Posted on May 18, 2018

I was with a friend who was looking for a new pair of sneakers yesterday at Dick’s Sporting Goods. He found an associate and he told him what he was looking for.

Customer Service