The Retail Doctor Blog

It’s easy for many retailers to get distracted with all the changes going on in technology, social media, and shopper behavior.

This week, two analysts from UBS gave us the most shocking headline which said 75,000 stores will need to close by 2026. They argue that if online...

Three very short examples about customer service…

Levi's made headlines last week when their stock gained 32% on its first day of trading. While Levi's sales and profits are growing, they didn't...

I attended Shoptalk in Las Vegas last week.

Even as headlines about the retail apocalypse returned after widely expected store closures were...

I just completed a business makeover of Eklund’s, an agricultural equipment dealer in rural, upstate New York.

A friend of mine went to Victoria's Secret recently and shared this story.

One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a visit to a competitor. This...

I’ve been quoted a lot regarding J.C. Penney, beginning with Ron Johnson’s botched makeover filled with hubris a few years ago to their recent...

For a long time, restaurants have had signature dishes, from the highbrow Le Cirque Lobster Salad all the way down to KFC’s finger-licking-good...

Back in the 90’s, I used to have one remote for my TV, one remote for my cable, one remote for my sound system, one remote for my VCR, and one...

Stump the Chump usually refers to someone in the audience trying to try to trip up a speaker with aggressive and sometimes downright...