The Retail Doctor Blog

A friend of mine received a disturbing product recall on his Pacifica van – the ball joint on the front wheel could break with catastrophic...

Many retailers are wondering, “How can I get more sales from men in my retail store?”

“Have you ever done a business makeover for an equipment dealer like this before?” my client asked.

“No,” I answered, “but I am product agnostic –...

A lot of money is chasing the term of disruption in retail.

It’s easy for many retailers to get distracted with all the changes going on in technology, social media, and shopper behavior.

This week, two analysts from UBS gave us the most shocking headline which said 75,000 stores will need to close by 2026. They argue that if online...

Three very short examples about customer service…

Levi's made headlines last week when their stock gained 32% on its first day of trading. While Levi's sales and profits are growing, they didn't...

I attended Shoptalk in Las Vegas last week.

Even as headlines about the retail apocalypse returned after widely expected store closures were...

I just completed a business makeover of Eklund’s, an agricultural equipment dealer in rural, upstate New York.

A friend of mine went to Victoria's Secret recently and shared this story.

One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a visit to a competitor. This...