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The Retail Doctor's Blog


Attract, Close & Delight Your Customers

7 Ways How To Get Higher Sales Using The Best Selling Techniques In Retail

Bob Phibbs

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Looking for effortless retail sales training that can transform your staff? 

Are you willing to do the hard work to achieve it?

Sorry, is isn't easy to transform your staff into selling powerhouses.

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Topics: Retail Sales, Retail Sales Training

How To Close Retail Sales: Identify The Customer Conversion Points

Bob Phibbs

I can’t tell you how many people ask me to speak at a whole seminar on tricks how to close a sale.

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Topics: conversion rate, increase retail sales, retail conversion rate

5 Ways To Sell Customers A New Identity Using Emotional Selling

Bob Phibbs

You know where so many retail salespeople go wrong?

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Topics: Retail Sales, selling

How To Leverage Employee Personality Styles And Increase Your Retail Holiday Sales

Bob Phibbs

Why are children always excited and happy around Christmas or Hanukkah?

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Topics: Retail Holiday Sales, personality styles

How To Improve Your Marketing To Increase Retail Sales During December

Bob Phibbs

It’s the beginning of the holiday season and retailers are all over the map with their holiday retail sales figures.

Some are reporting large increases, some others are reporting flat sales, and sadly, others are reporting losses.

Customers are out there shopping, but retailers, how focused are you in reminding yours that they should shop with you?

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Topics: Retail Sales, Marketing, Retail Holiday Sales

1 Thing To Do Before Thanksgiving To Have Higher Retail Holiday Sales

Bob Phibbs

Holiday retail sales crunch time is days - not weeks - away.  Twenty-three years ago today I was planning the most important last minute detail - getting my employees motivated for a great holiday. 

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Topics: Retail Holiday Sales, retail employee training

Retailers, After This Election, We Need A Reset Button For America

Bob Phibbs

For the past year, we have had an anxious cloud form over us because of the Presidential campaign.

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Topics: Retail Sales, Motivation, Mindset

How To Convert Holiday Shoppers Into Loyal Year Round Customers

Bob Phibbs

When I was starting out as a retail manager, I had a new sales guy who was killing it two weeks in a row. Everything he touched turned to gold.

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Topics: customer loyalty programs,

How To Get Long Term Retail Employees To Unlearn Bad Selling Habits

Bob Phibbs

There’s an old adage that goes something like you can’t put new ideas into a full bottle; you need to empty it to make way for the new. To do that you have to be open to the possibility of change.

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Topics: Training, Retail Sales Training, Employee Management

How To Engage Past Customers To Grow Your Holiday Retail Sales

Bob Phibbs

 

It’s been said it costs seven times as much to attract a new customer as it costs to retain an old one. This post will give you five ideas for how to use email to talk to your customers - those who have purchased from you  - and four others to get them to return more often.

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Topics: Customer Service, email marketing tips, how to attract customers

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