Subscribe to our newsletter

Recent Articles

More like this

How Amazing Customer Moments Help Associates Survive Working Retail At The Holidays

I might have been a nut, but I actually liked working retail during the holidays. 

14 Small Business Saturday Marketing Ideas For Retailers

When Small Business Saturday began nearly a decade ago (thanks to American Express as a marketing campaign for cardmembers), few retailers took...

SalesRX Online Retail Sales Training Program Certification Proves Learners Know It

Online retail sales training can be the best way for a retailer increase their customer experience by turning their retail sales associates into...

What It Takes to Be an Awesome Assistant Store Manager

If you’re looking for the top skills for how to be a good shop assistant or assistant store manager, you’ve come to the right post. So many...

9 Powerful Tips To Grow Your Retail Sales With Role Play, Even If You Hate It

If you’re trying to grow your retail sales, role play has to be an essential part of your daily practice. Retailers who are struggling think their...

5 Employee Behaviors Stunting Your Ability To Increase Your Retail Conversion Rate

While a lot of people moan about fewer people going to the mall, what really matters is improving conversion rates of those who just enter your...

Barney’s Bankruptcy Shows Limits Of Poor Customer Service

I first stepped into Barney’s in New York City in 1993 because it was one of the only high-end men’s clothing stores that featured exceptional new...

What You As A Retailer Should Do To Deal With Tariffs

I expect it is going to be a great August for retail sales. Not because it’s back-to-school season but because of announced new tariffs.

The Growing Backlash Against Brands Undercutting Their Retail Partners By Going D2C

I used to work under a high-pressure bonus program. It was everything to hit goal for the month. Some guys would do incredible deals with shoppers...

5 Ways To Develop Top Managers In Your Store

I was talking to a frustrated CEO last week. Their number one store was failing and he felt it was the manager’s fault.

7 Easily Missed Danger Signs Your Retail Business Is Failing

I remember a buddy of mine who went to work for Circuit City. He did a great job and was promoted many times. Because each employee’s paycheck was...

Retailers: There’s Hope! Gen Z Values Your Brick and Mortar Stores More Than Their Parents or Grandparents

Oracle NetSuite and I partnered on a new survey to find out exactly where the disconnect between shoppers and retailers is occurring by...

More recent articles

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win