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How Will You Embrace The Great Coronavirus Retail Reset?

What we do as retailers now will determine what retail looks like in the future. We as consumers are hitting the pause button because of the...

How to Retail During COVID-19

I know I have a range of business owners with their own perspectives about the coronavirus also known as COVID-19. Some are scoffing at all the...

Retailers: How To Deal With Coronavirus

How to deal with virus outbreak? Most retail store manager training includes have to have sales meetings but when was the last time you talked...

Retail Trends: 10 Must See Retailers You Must Visit In New York City

When coming to New York, retailers should study what’s new in Manhattan. You can see technology, merchandising, retail trends, and customer...

Selling In A Retail Store: How to Disarm Customers in 10 Seconds

In the moment after someone has walked into your store but before the salesperson has spoken to them, anticipation builds. Here’s how to make sure...

Top 10 Technology Innovations For Retailers Of All Sizes As Seen At NRF2020

As brick and mortar retailers continue to look for how to compete with online, many are realizing they have to do more with both fewer stores and...

9 New Visual Merchandising Trends For Your Store

Visual merchandising covers everything from how you visually arrange your merchandise to how you interrupt traffic patterns in your store, to how...

How To Gain A Positive Customer Perception Of Your Brand

What customers think of you decides how much you can charge for your product, what kind of employees you have working for you, and what kind of...

5 Steps to Closing a Retail Sale Quickly

Closing a sale. Why is it so hard to do? Because you are putting yourself on the line. Did you read the situation correctly? If you ask and they...

Bad and Good Customer Service Examples At Saks Fifth Avenue

Longtime readers know I sometimes share both my good and bad retail customer service shopping experiences from across the world. 

The Causes And Consequences Of Bad Customer Service

The reason for a bad customer service experience could best be summed up by Lily Tomlin's character Ernestine, "We're the phone company; we don't...

Better Sales through Customer Engagement

 

How can you determine whether your customer engagement needs improvement?Customer engagement is an emotional connection between a customer and a...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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