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7 Easily Missed Danger Signs Your Retail Business Is Failing

I remember a buddy of mine who went to work for Circuit City. He did a great job and was promoted many times. Because each employee’s paycheck was...

Retailers: There’s Hope! Gen Z Values Your Brick and Mortar Stores More Than Their Parents or Grandparents

Oracle NetSuite and I partnered on a new survey to find out exactly where the disconnect between shoppers and retailers is occurring by...

8 Reasons Why Customers Don’t Buy From You

No matter what you sell, there is nothing more frustrating than trying to figure out why a shopper didn’t buy from you. Or another way to put it...

3 Experiential Retailers Doing Store Design Right: Starbucks Roastery, Suit Supply, RH Gallery

It’s been a tough last few months for brick and mortar retailers as many are reporting lower same-store sales like GAP, Kohl’s and Nordstrom while...

5 Trends That Are Transforming Retail That Didn’t Exist 25 Years Ago

I am celebrating 25 years as the Retail Doctor. I put myself through college working at the Broadway Department Store. Back then, before someone...

Why Might Your Store Employees Be Ripping You Off Blind?

A friend of mine received a disturbing product recall on his Pacifica van – the ball joint on the front wheel could break with catastrophic...

3 Things You Must Do To Get More Sales From Men

Many retailers are wondering, “How can I get more sales from men in my retail store?”

At Eklund’s, a Business Makeover Story of Astonishing Retail Transformation

“Have you ever done a business makeover for an equipment dealer like this before?” my client asked.

“No,” I answered, “but I am product agnostic –...

Battling Disruption In Retail Begins With Operational Excellence

A lot of money is chasing the term of disruption in retail.

The Ten Commandments Of A Successful Retail Store

It’s easy for many retailers to get distracted with all the changes going on in technology, social media, and shopper behavior.

What’s New In Retail  At Hudson Yards, Saks, STORY, And Neiman Marcus

This week, two analysts from UBS gave us the most shocking headline which said 75,000 stores will need to close by 2026. They argue that if online...

How To Remove Half-Assed Responses To Requests For Customer Service

Three very short examples about customer service…

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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