Subscribe to our newsletter

Recent Articles

More like this

Top 10 Technology Innovations For Retailers Of All Sizes

As brick and mortar retailers continue to look for how to compete with online, many are realizing they have to do more with both fewer stores and...

9 New Visual Merchandising Trends For Your Store

Visual merchandising covers everything from how you visually arrange your merchandise to how you interrupt traffic patterns in your store, to how...

How To Gain A Positive Customer Perception Of Your Brand

What customers think of you decides how much you can charge for your product, what kind of employees you have working for you, and what kind of...

5 Steps to Closing a Retail Sale Quickly

Closing a sale. Why is it so hard to do? Because you are putting yourself on the line. Did you read the situation correctly? If you ask and they...

Bad and Good Customer Service Examples At Saks Fifth Avenue

Longtime readers know I sometimes share both my good and bad retail customer service shopping experiences from across the world. 

The Causes And Consequences Of Bad Customer Service

The reason for a bad customer service experience could best be summed up by Lily Tomlin's character Ernestine, "We're the phone company; we don't...

Better Sales through Customer Engagement


How can you determine whether your customer engagement needs improvement?Customer engagement is an emotional connection between a customer and a...

Value Selling: How To Sell Value Over Price In Your Store

Value selling is, at its heart, the moving of more merchandise. No matter how many facts you know about a product, if the consumer doesn't see the...

10 Reasons Working Retail Isn't Bad For Your Health

A retail salesperson asked me, "Is working retail bad for your health?"

Are You Missing These 4 Key Retail Sales Training Tips?


Managing Sales Behaviors to Improve Sales Performance

What are sales behaviors? They are a series of actions comprised in a sales process, the way sales people act and talk with shoppers.

10 Of The Retail Doctor’s Best Retail Blogs From 2019

You know you should be searching for the best retail blogs to learn how to do better with your store so I’ve compiled this list to help you build...

More recent articles

The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win