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The Ten Commandments Of A Successful Retail Store

It’s easy for many retailers to get distracted with all the changes going on in technology, social media, and shopper behavior.

What’s New In Retail  At Hudson Yards, Saks, STORY, And Neiman Marcus

This week, two analysts from UBS gave us the most shocking headline which said 75,000 stores will need to close by 2026. They argue that if online...

How To Remove Half-Assed Responses To Requests For Customer Service

Three very short examples about customer service…

A 5 Point Road Map To Compete With Amazon

Levi's made headlines last week when their stock gained 32% on its first day of trading. While Levi's sales and profits are growing, they didn't...

The Future of Retail: 9 Experts Share Insights At Shoptalk 2019

I attended Shoptalk in Las Vegas last week.

Even as headlines about the retail apocalypse returned after widely expected store closures were...

How Well Do You Know Your Retail Customer?

I just completed a business makeover of Eklund’s, an agricultural equipment dealer in rural, upstate New York.

How To Get Customers Onto Your Loyalty Program? Don’t Do It Like Victoria’s Secret Does

A friend of mine went to Victoria's Secret recently and shared this story.

How To Avoid Going Bankrupt Like Payless? It Begins With Visiting Your Competitor

One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a visit to a competitor. This...

Here’s The Bold Vision Of How I Would Fix J.C. Penney

I’ve been quoted a lot regarding J.C. Penney, beginning with Ron Johnson’s botched makeover filled with hubris a few years ago to their recent...

Sensory Branding Is The Retail Future: Mastercard Introduces Sonic Identity

For a long time, restaurants have had signature dishes, from the highbrow Le Cirque Lobster Salad all the way down to KFC’s finger-licking-good...

RedPoint Gives Your Customer Data the Golden Touch

Back in the 90’s, I used to have one remote for my TV, one remote for my cable, one remote for my sound system, one remote for my VCR, and one...

How To Save A Sale By Dealing With Stump The Chump

Stump the Chump usually refers to someone in the audience trying to try to trip up a speaker with aggressive and sometimes downright...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'm ready to win