The Retail Doctor Blog

What we do as retailers now will determine what retail looks like in the future. We as consumers are hitting the pause button because of the...

I know I have a range of business owners with their own perspectives about the coronavirus also known as COVID-19. Some are scoffing at all the...

How to deal with virus outbreak? Most retail store manager training includes have to have sales meetings but when was the last time you talked...

When coming to New York, retailers should study what’s new in Manhattan. You can see technology, merchandising, retail trends, and customer...

In the moment after someone has walked into your store but before the salesperson has spoken to them, anticipation builds. Here’s how to make sure...

As brick and mortar retailers continue to look for how to compete with online, many are realizing they have to do more with both fewer stores and...

Visual merchandising covers everything from how you visually arrange your merchandise to how you interrupt traffic patterns in your store, to how...

What customers think of you decides how much you can charge for your product, what kind of employees you have working for you, and what kind of...

Closing a sale. Why is it so hard to do? Because you are putting yourself on the line. Did you read the situation correctly? If you ask and they...

Longtime readers know I sometimes share both my good and bad retail customer service shopping experiences from across the world. 

The reason for a bad customer service experience could best be summed up by Lily Tomlin's character Ernestine, "We're the phone company; we don't...

How can you determine whether your customer engagement needs improvement?Customer engagement is an emotional connection between a customer and a...