July 18, 2017
July 18, 2017
What to do when your retail employees are standing around and your store is not busy...
You probably don’t mind them taking a well-deserved break after a stressful customer or clearing their mind after finishing a task.
But there's a line between a break and just being lazy, and a good manager knows when it's been crossed. If you let them just wait for customers, the entire energy in your store will suffer.
You hope your sales team wants to keep busy but if they aren't willing to find constructive ways to fill extra time, for their own employee development then you have to assign tasks. Here's a caveat...These tasks shouldn’t be thought of as busywork as many of them can only happen when your store is empty.
It’s best to find ways for employees to work together, but if you can’t do that because one needs to be in the storefront, both can still be busy, but busy separately.
Keep reading if you feel everyone knows to clean. Customers notice much more than employees, so be very specific in your instructions. (This is about half of the full list you can download for free.)You can download the full 50 tips here
The following are things that tend to be forgotten and in some cases need to be done throughout the day, not just when you open:
Of course, once a customer comes in, all of this stops to greet the customer.
There are probably hundreds of things your employees could do when it is slow that will help you when business picks up. That’s why you need to develop a specific list like this for your own store instead of using the old saw, “If you can lean you can clean.”
To increase your employee performance management skills, remember your employees are human beings who want to do work that is challenging and important, so giving them time to develop and educate others on your team should be equally balanced with chores.
If you accomplish both of these things, you will find that you have a sales team with more of a sense of accomplishment, which in turn improves morale and retention.
Be specific and have fun with it – you’re paying them anyways so why not find ways to keep them engaged, learning and moving – not only cleaning and straightening.
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