The Retail Doctor’s Podcast
Retail Podcast 1002: Michael Hinshaw Smart Customers, Stupid Companies
🔍 Top Takeaways: Challenges in Retail Omnichannel Retailing: Customers expect consistency and continuity across all cha...
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Retail Podcast 1001: Robert Grimmett Differentiate or Die
🔍 Top Takeaways: • Embrace Nostalgia with Modern Innovation: Combine nostalgic elements of traditional retail experienc...
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Retail Podcast 908: Jon Nordmark Cool Ways Retailers Use AI
Jon Nordmark of Iterate.ai - Colorado Technolgy Association's Company of the Year - discusses how generative AI could re...
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Retail Podcast 907: Renee Hartmann It's All In The Data Collection
🔍 Top Takeaways: • Personalized Shopping: Learn how data-driven personalization is revolutionizing retail. • Privacy in...
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Retail Podcast 906: Nolan Wheeler How to Overcome Theft
🔍 Top Takeaways: - Reducing theft without compromising the in-store experience 🛒🔒 - Optimizing labor costs by minimiz...
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Retail Podcast 905: Robert Schindler When Pennies Matter
Discover the secrets of effective pricing strategies and deep dive into the psychology of nine-ending pricing, the pitfa...
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Retail Podcast 904: Christine Miles Disarming Unruly Customers
Top Takeaways: • The Repercussions of Not Listening: Not listening effectively can lead to "death by 1000 cuts." Retaile...
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Retail Podcast 802: Emmanuel Probst How Brands Are Transforming Shopping
We need products that make an impact on us and the world we live in. But how to understand a roadmap for changing your b...
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Retail Podcast 801 Deanna Wallin: Retail Has No Time For Disaster
Bob: What can a former nurse turned skincare pioneer teach any retailer about how to persevere and thrive? Well, you’re ...
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Retail Podcast 710 Naomi Wheeless: Devising a Seamless Retail Strategy
Bob: Today I’m talking with Naomi Wheeless, Global Head of Customer Success for Square. Welcome, Naomi. Naomi: Thank you...
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Retail Podcast 709: Dan Hodges Innovation Comes From Store Tours
Bob: Today, I'm talking with Dan Hodges, the founder of Retail Store Tours based in New York. Hi, Dan. Dan: Bob, it's gr...
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Retail Podcast 708: Matt Lafone The Store As Community Builder
Bob: Today, I’m talking with Matt Lafone, president and GM of the Americas for Athlete’s Foot. Welcome. Matt: Thanks for...
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Retail Podcast 707: Serge Khalimsky The Mall is Alive and Well
Bob: Hey, thanks for joining us. Today, I’m talking with Serge Khalimsky, the senior general manager of Westfield Old Or...
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Retail Podcast 706: Elizabeth Herbst-Brady Keep Your Customer At The Center
Bob: Today, I’m talking with Elizabeth Herbst-Brady, she is currently head of global revenue and client solutions at Yah...
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Retail Podcast 705: Bruce Winder Trends in Retail
Bob: Today I’m talking with Bruce Winder, a Toronto-based retail analyst, business instructor, and author of the book “R...
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Retail Podcast 704: Steve Cook Over-Communicating To Keep Customer Trust
Bob: Today, I get the opportunity to talk with Steve Cook, business owner and fellow podcast host of the “Better Busines...
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Retail Podcast 703: Helen Herrick Creating The Best Retail Stores
Bob: Today I get the opportunity to talk with Helen Herrick, Studio Director of MBH Architects in New York. Welcome. Hel...
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Retail Podcast 702: Soon Yu The Value of Friction in Retail
Bob: Today, I'm talking with Soon Yu, an expert on innovation and branding. He most recently served as the global VP of ...
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Retail Podcast 701: Howard Prager Making Kindness a Priority
Bob: Thanks for joining me on another episode of Tell Me Something Good About Retail. Today I get the opportunity to tal...
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Retail Podcast 611: Mark Kinsley and Mark Quinn Celebrate a Good Sleep
Bob: Today is a twofer. We’re talking with Mark Kinsley, president, and CEO of Englander, a top 15 U.S. mattress company...
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Retail Podcast 610: Neely Tamminga A Year of Vindication for Retail
Bob: Today, I get the opportunity to talk with co-founder, CEO, and chief whiteboard artist at DISTILL, Neely Tamminga. ...
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Retail Podcast 609: Phil Thorne What People Do In Stores Matters
Phil: Bob, great to be here. Bob: So what is Quorso and what does it have to do with retail? Phil: So, Bob, we’re one of...
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Retail Podcast 608: Greg Buzek The Retail Orphan Initiative
Bob: Today, I get the opportunity to talk with Greg Buzek, the founder and president of IHL Group, who RIS News named, a...
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Retail Podcast 607: Brent Hollowell The Mental Shift to Sales Tech
Bob: I’m talking with Brent Hollowell. He has had roles such as the VP of Global Marketing at Footlocker, Director of Ma...
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Retail Podcast 606: Robert Christie Providing Opportunity In Retail
Bob: I’m talking with Robert Christie, president of A&G Central Music. It’s a school service company with two stores...
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Retail Podcast 605: Ron Thurston Changing The Way We Talk About Retail
Bob: Today, I get the opportunity to talk with Ron Thurston. In 2021, he was named one of the world's top 100 most influ...
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Retail Podcast 604: Melissa Gonzalez The Pop-up Opportunities in Retail
Melissa: Yes, thank you so much for having me. Bob: Well, it's great to talk to you. Now, I think of you as the queen of...
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Retail Podcast 603: Tom Sullivan Be The Company Where You Want To Work
Bob: Today, I get the opportunity to talk with Tom Sullivan, the founder of Lumber Liquidators, the owner of Gracious Ho...
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Retail Podcast 602: Nick Ernst We Save The Holidays For Our Customers
Bob: Welcome to “Tell Me Something Good About Retail.” I’m Bob Phibbs, the retail doc. So, who are you and what do you h...
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Retail Podcast 601: Ethan Chernofsky Don't Squander Your Uniqueness
Bob: I'm so thrilled you are back with us for our sixth season. We are at 83 episodes, and today is number 84. And I'm t...
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Retail Podcast 508: Jill Renslow How The Mall of America is Coming Back
Key Links Mall of America website Mall of America LinkedIn Jill Renslow LinkedIn
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Retail Podcast 507: Patric The Laundry Guy is Cleaning Up Retail
Key Links Laundry Evangelist website Laundry Love: Finding Joy in a Common Chore (Flatiron Books) “The Laundry Guy” on d...
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Retail Podcast 506: Patricia Fripp How to Win More Customers
Key Links Patricia Fripp LinkedIn Fripp.com FrippVT.com
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Retail Podcast 505: James Rhee: Stories of Kindness, Math, Mindset Shift and Trust
Key Links Red Helicopter. https://www.redhelicopter.com/ Firepine Group LLC www.firepinegroup.com UTA James Rhee https:/...
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Retail Podcast 504: Martin Lindstrom Branding, Tribes, and More
Key Links MartinLindstrom.com Martin Lindstrom LinkedIn The Ministry of Common Sense
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Retail Podcast 503: Peter Cohan How Retailers Are Winning Back Customers
Key Links Peter Cohan | LinkedIn Peter S. Cohan and Associates (petercohan.com)
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Retail Podcast 502: Verizon and A Call For Kindness
Key Links www.verizon.com/kindness https://shop.wirelesszone.com/ct/new-london/351-north-frontage-road-b-11
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Retail Podcast 501: Mike Sheldrake Stories of Independent Success
Key Links • Sheldrake Coffee Roasting
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Retail Podcast 416: DeAnna McIntosh on Brand Diversity Strategies
Bob: Well, thanks for joining me here on Tell me Something Good about Retail. We have a bonus podcast guest today. When ...
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Retail Podcast 415: Paraic Mulgrew on Innovation in Specialty Games Retailing
Bob: So, just bring me into this. I mean, I know you're an ex-military guy, and so before I get too far, I know that whe...
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Retail Podcast 414: Ionut Vlad on Increased Brand Visibility Through Movement
Ionut: Thank you, Bob, for having me, and it's a pleasure to be here and hello to your listeners. Bob: Thank you. Becaus...
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Retail Podcast 413: Ben Rodier on Relationship Building with Clienteling
Bob: How are you doing, Ben? Ben: I’m good Bob, how are you? Bob: Excellent. Well, you know, we are recording this in Ma...
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Retail Podcast 412: Paco Underhill Reinventing the Retail Experience
Bob: Well, I am thrilled to have Paco Underhill, who is the author of Why we Buy, and I'm trying to think what's your ot...
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Retail Podcast 411: Nikki Baird on Reopening Safely and Sanely
Bob: Today, I get to speak to Nikki Baird, VP of retail innovation at Aptos. Thanks for joining me today, all the way fr...
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Retail Podcast 410: Derek O'Carroll Creating a Retail Culture
Bob: What's it like over there in London today, my friend? Derek: Well, it's very quiet, Bob. Very quiet indeed. Not man...
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Retail Podcast 409: Richard Shapiro on Creating Human Connection
Bob: Why retail? Let's start there. Rich: Sure. Well, you know, I was very fortunate that I grew up in retail. My dad ow...
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Retail Podcast 408: Neil Abramson on All Things Resale
Bob: So tell me, how did you get into resale? I don't think you were four years old and said, “Someday I'm going to be i...
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Retail Podcast 407: Shlomo Chopp Bridging the e-Commerce to Retail Storefront Gap
Bob: So, tell us, I know you've been around in commercial real estate for a long time, and I'm just not very familiar wi...
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Retail Podcast 406: Jacyn Heavens on Regional Differences in Retail
Bob: So how did you start in retail? Jacyn: Yeah, it's a good question. So, I came up with the business in retail and ki...
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Retail Podcast 405: Dan Hodges on the Design of Experience Retail
Bob: Today my guest is Dan Hodges, CEO and founder of Retail Store Tours. Welcome. Dan: Bob, it's great to be here. Bob:...
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Retail Podcast 403: Lauren McGuire on How We Experience Sound in Retail
Bob: Hey, thanks for joining me on this podcast today. I am thrilled to be speaking with Lauren McGuire. She is the pres...
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Retail Podcast 402: Carol Leaman with Axonify Playing Games Leads to Better Employee Learning
Bob: All right, so Carol, I love Axonify. Today we have just announced that The Retail Doctor and Axonify are partnering...
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Retail Podcast 401: Michael Zakkour on New Models for Retail
Bob: Thanks for joining me today on the podcast. My guest is Michael Zakkour. He is the author of New Retail: Born in Ch...
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Retail Podcast 316: Paco Underhill on the Science of Age When it Comes to Retail
Bob: Today's guest is an environmental psychologist. He's the author of the groundbreaking book, “Why We Buy” as well as...
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Retail Podcast 315: Joe and John Gaither on Differentiating Your Product
Bob: Welcome John and Joe Gaither with feetures, a brand that manufactures active socks, sold in over 1500 stores in the...
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Retail Podcast 314: Alex Shuford on Managing Expectations in Customer Service
Bob: Welcome. Alex Shuford, CEO of RHF companies, and that includes Century Furniture, Hancock and Moore, Hickory Chair,...
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Retail Podcast 313: Dr. Emmanuel Probst on How to Succeed in a Saturated Market
Bob: Today's guest is Emmanuel Probst. He teaches consumer market research at UCLA and is the author of the new book, Br...
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Retail Podcast 312: Melissa Agnes on Managing Retail Crisis in a Digital Age
3 Steps To Prepare For A PR Crisis with Melissa Agnes Outrage Ever since the advent of social media, public outrage has ...
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Retail Podcast 311: Rick West on Eliminating Shopper Recall
How Field Agent Uncovers Amazing Insights Into Your Business On this season of Tell Me Something Good About Retail, I ha...
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Retail Podcast 310: Tom Shay on How Independent Retailers Can Compete with Big Box Stores
How Independent Retailers Can Compete With Big-Box Stores Around 1920, Tom Shay’s great-grandfather saw a business oppor...
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Retail Podcast 309: Ashley Merrill on the Right Way to Capitalize on Consumer Trends
The Right Way to Capitalize on Consumer Trends In Retail Sleepwear that is comfortable and looks good. That is what Ashl...
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Retail Podcast 308: Bob Phibbs on what a retailer really needs to do to compete with online retailers
Adopting The Right Mindset This week, we have something a little different. I wanted to showcase a Q&A from my Faceb...
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Retail Podcast 307: Greg Goodwin on Responding Effectively To Change
How to Ensure your Retail Brand Responds Effectively to Change Founded over 40 years ago, Friar Tux has been the go-to t...
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Retail Podcast 306: Andy Heck on Selling Diverse Product Lines In Retail
The Key To Selling Diverse Product Lines In Retail If it is outdoor fun you are after, Alpin Haus has got it. With five ...
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Retail Podcast 305: Heidi Owen West on Understanding Your Store's Purpose
How To Pick The Right Merchandise For Your Retail Business On this episode of the Tell Me Something Good About Retail po...
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Retail Podcast 304: Dax Dasilva On Creating Change Through Diverse Minds
Creating the Change You Want to See In this episode of Tell Me Something Good About Retail, I am excited to have Dax Das...
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Retail Podcast 303: Bill Jackson on How Specialty Retail Brands Thrive
Three Huge Takeaways for Your Specialty Retail Brand On this episode of the Tell Me Something Good About Retail podcast,...
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Retail Podcast 302: Jordan and Glenn Edwards On Being Entrepreneurial In Retail
“Success Begins In The Bathroom:” Remembering the Fundamentals Even when it feels like the world is ending, you can stil...
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Retail Podcast 301: Neil Saunders on Three Challenges Every Retailer Faces
Retail’s 3 Greatest Challenges (and How to Respond to Them) In the retail market right now, there are winners and losers...
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Retail Podcast 221: Martin Lindstrom | Legacy Brands Are Toast
Bob: My guest today is a Time Magazine influential 100 honoree. His books include Buyology: Truth and Lies About Why We ...
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Retail Podcast 220: Luke Kingsnorth, CEO Charles Tyrwhitt | Building a global brand
Bob: So who are you? And what do you have to do with retail? Luke: We are a British-based menswear business, specializin...
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Retail Podcast 219: Al Gerrie, CEO Zig Zag | Retail's Dirty Secret: Returns
Bob: Welcome, Al Gerrie, of ZigZag. So, who are you and what do you have to do with retail? Al: ZigZag is a technology s...
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Podcast 217: Mark Fletcher Owner NewsXpress AU | Finding Out How Sarcasm Can Sell
Bob:Welcome, Mark Fletcher With NewsXpress. Mark: Good day, Bob. Bob: So who are you and what do you have to do and what...
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Podcast 216: Mark Kilens, VP of Content and Community at Drift | The Conversations You Have With Customers
Bob: Bob: Thanks for joining me this week. I am speaking to Nitin Mangtani, with PredictSpring, and welcome. Nitin: Than...
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Podcast 215: Nitin Mantani, CEO PredictSpring | It's About Transparency And Convenience
Bob: Thanks for joining me this week. I am speaking to Nitin Mangtani, with PredictSpring, and welcome. Nitin: Thank you...
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Podcast 213: Tammi Ketterman, Ketterman's Jewelers | Customer Triggers Spark Sales
Bob: Hi, Tammi. Tammi: Hi, Bob. How are you? Bob: I'm well. Well, thank you so much for joining me today. Oh, Virginia? ...
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Podcast 214: Chris Bossola, CEO Need Supply | The New Luxury Millennial Customer
Bob: Thanks for joining me on the podcast. Today I have Chris Basola, and he is from Need Supply. So welcome, Chris. Chr...
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Podcast 212: Roy Erez, CEO Loop Commerce | Uncoupling Gifting From Shipping
Bob: Thanks for joining me on this week's podcast. On this edition I'm speaking with Roy Erez. He is with Loop Commerce,...
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Podcast 211: Jon and Gila Kurtz, Founders Dog Is Good | Building A Brand From An Idea To Product
Bob: Thanks for joining me on this week's podcast. We are meeting with Jon and Gila Kurtz, co-founders of Dog is Good. W...
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Episode 210: Apu Gupta, CEO Curalate | Social Commerce Mistakes and Opportunities
Bob: Welcome Apu Gupta, CEO of Curalate. It's a social media company that turns any image or video into a storefront. Ap...
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Episode 209: Joey Pointer, CEO Fleet Feet | Getting Everybody Onboard
Bob: Today I'm joined by Joey Pointer. He is the CEO of Fleet Feet. Good morning. Joey: Bob, thanks for having me. Bob: ...
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Episode 208: Greg Petro, CEO First Insight | Going To Market Smarter
Bob: Thanks for joining me today on our podcast. Today I have Greg Petro with First Insight. Welcome, Greg. Greg: Hi, Bo...
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Episode 207: Jonathan Treiber, CEO and Co-Founder RevTrax | Getting People Into Stores
Bob: Today, we get to speak to Jonathan Treiber. Welcome, Jonathan. Jonathan: Thanks. Bob: So tell me what is RevTrax. J...
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Episode 206: Ralph Simons, CEO Tane | Clients Buy With Their Eyes, Then Their Wallets
Bob: Welcome, Ralph Simons, CEO of Tane based in Mexico City. Ralph: I'm Ralph Simons. As you said, I'm the CEO of a Mex...
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Episode 205: Jane Lu, CEO Showpo Problem Solving in Business
Bob: I am so excited to be speaking to Jane Lu, the Founder of Showpo. Jane: Thanks for having me. Very excited too. Bob...
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Podcast Episode 204 Matt Rhodus, Director & Industry Principal NetSuite | What Are You Arming The Associate With?
Bob: I want to introduce you to Matt Rhodus, Director and industry principle for strategic initiatives at NetSuite. Matt...
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Podcast Episode 203: Nick Molnar, CEO Afterpay | The Right Work Environment Creates Entrepreneurial Spirit
Bob: Welcome, Nick Molnar, CEO of Afterpay, the guy who in just 4 years grew an idea into a $2 billion business. Nick: T...
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Podcast Episode 202: Kevin Harwood, VP Technology Outdoor Voices | Don't Be Scared Of A Crisis
Bob: So tell our audience, who are you, and what do you have to do with retail. Kevin: My name is Kevin Harwood. I am th...
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Podcast Episode 201: NRF 2019 | 3 Takeaways from Retail's Big Show
Bob: Hey, it's Bob Phibbs here at the NRF for 2019. I am thrilled to be talking today with Mark Bunny with Ingenico. So,...
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Podcast Episode 123: Hilary Blair, CEO Articulate Real and Clear | The Shifts In Conversation
Three takeaways: • Be aware of the shifts in conversations. • Communication is much more than words. • Create habits to ...
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Podcast Episode 121: Georganne Bender & Rich Kizer | Retail Is A Comparison Game
Three takeaways: • Events have to be events - not just a sale • Try this fun event: Pin This To A Guy • 10% of your busi...
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Podcast Episode 120: Jamie Bettencourt, SVP Mood Media | Using The Senses To Bring Stores To Life
Three takeaways: • Scent triggers memories • Music includes not just type but also lyrics • Examine what the space being...
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Podcast Episode 119: Dean Shulman, SVP Brother | Creating A Passionate Network Of Dealers
Three takeaways: • If you're going to come up with a promotion to get units into dealers, you better come up with a prom...
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Podcast Episode 118: Colby Williams, Parengo Coffee| Small Town Retail Rewards
Three takeaways: • Rural is where it is at. • Don't carry anything you can't make money on. • The power online reviews. ...
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Podcast Episode 117: Becky Tyre, Founder Retail Details | A Love For Independent Retail
Three takeaways: • Find a pocket of your store that is Instagramable • Clutter comes not just from poor buying but also ...
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Podcast Episode 116: Bob Phibbs | When The Mind Leaves So Should You
Three takeaways: • When the mind goes, so should the body. • Have a vision for your company to keep you going. • Employe...
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Podcast Episode 115: Paula Rosenblum | Cracks In Amazon's Grip
Three takeaways: • You overbuy because you don't want to disappoint the customer. • Off-price is not something new • Off...
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Podcast Episode 114: Whitney Morgan | Being A Socially Responsible Retailer
Three takeaways: • You can always purchase more, don't buy all at once. • Being socially responsible demonstrates giveba...
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Podcast Episode 113: Todd Gill, Regional Director | You Can't Overcommunicate
Three takeaways: • You can't overcommunicate. • Approach any conversation as wanting to learn something • Find ways for ...
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Podcast Episode 112: Jennifer Grimm, CEO & Founder Lux Beauty | Math Doesn't Lie
Three takeaways: • Math doesn't lie. • Write down your core values • Shoppers and employees should leave feeling better ...
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Podcast Episode 111: Patricia Fripp | Work Smarter, Not Harder
Three takeaways: • Concentrate on becoming the type of person people want to do business with. • A person's sphere of in...
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Podcast Episode 110: Tony Post CEO and Founder Topo Athletic Shoes | Making Room To Listen
Three takeaways: • Create new products based on your own understanding of the marketplace • Make time to listen to the p...
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Podcast Episode 109: Melanie Tillett | Building A Vast Online Following For Your Store
Three takeaways: • Build anticipation before an event • Don't label your customers • You have to use social to get custo...
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Podcast Episode 108: Paul LaPonte, Founder Quality Sewing | Finding A Way To Say Yes
Three takeaways: Your goal is to always be finding a way to say 'yes.' A sale does not have a finite limit. Why one stor...
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Podcast Episode 107: Ladonna McCaran | Manage From Your Customers' Viewpoint
Three takeaways: • Don't be afraid to think laterally • Trust your instincts to buy expensive items • Manage your busine...
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Podcast Episode 106: Rachel Doyle CEO, Arboretum Garden Centre | The Glass Is Not Half Full; It's Full All The Time
Three Takeaways: Unless people die, anything else we can sort out in life An opportunity has to be realized in the lifet...
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Podcast Episode 105: Patrick & Imelda Bourke, Owners Patrick Bourke Menswear & The Pantry | 90 Years In Retail
You can also watch this podcast recording on YouTube Three takeaways: The money is part of the transaction, but it's not...
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Podcast Episode 104: Roberta Bonoff | Everything Is Just A Conversation
Three Key Takeaways: Practice doesn't make something perfect, it makes it permanent Giving personal feedback, not just p...
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Podcast Episode 103: Brian Travilla | Secrets To Managing Retail Employees
Three Key Takeaways: Practice doesn't make something perfect, it makes it permanent Giving personal feedback, not just p...
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Podcast Episode 102: Deanna Renda | The Tenacity of an Entrepreneur
Three Key Takeaways: Know what you sell Stay true to your brand and focus Do whatever it takes. The day after the hurric...
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Podcast Episode 101: Tony Drockton | The Impact of Knowing Your Customer
Three Key Takeaways: Long term focus on brand equity follows European price integrity Know who your customer is and who ...
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