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Retail Podcast 416: DeAnna McIntosh on Brand Diversity Strategies

Bob Phibbs interviewed DeAnna McIntosh, Global Retail and eCommerce Consultant at The Affinity Group International....

Retail Podcast 415: Paraic Mulgrew on Innovation in Specialty Games Retailing

Bob Phibbs interviewed Paraic Mulgrew, Co-Owner of Knight Watch Games. In this episode Bob and Paraic talked about...

Retail Podcast 414: Ionut Vlad on Increased Brand Visibility Through Movement

Bob Phibbs interviewed Ionut Vlad of Tokinomo. In this episode Bob and Ionut discussed a unique concept for...

Retail Podcast 413: Ben Rodier on Relationship Building with Clienteling

Bob Phibbs interviewed Ben Rodier, CCO at Salesfloor. In this episode Bob and Ben discussed how clienteling is...

Retail Podcast 412: Paco Underhill Reinventing the Retail Experience

Bob Phibbs interviewed Paco Underhill, CEO of Envirosell, Inc. and New York Times best selling author. In this...

Retail Podcast 411: Nikki Baird on Reopening Safely and Sanely

Bob Phibbs interviewed Nikki Baird, VP of Retail Innovation at Aptos Retail. In this episode Bob and Nikki talked...

Retail Podcast 410: Derek O'Carroll Creating a Retail Culture

Bob Phibbs interviewed Derek O'Carroll, CEO of Brightpearl. In this episode Bob and Derek talked about how retail...

Retail Podcast 409: Richard Shapiro on Creating Human Connection

Bob Phibbs interviewed Richard Shapiro, founder and president of The Center for Client Retention. In this episode...

Retail Podcast 408: Neil Abramson on All Things Resale

Bob Phibbs interviewed Neil Abramson, Chief Financial Officer & Strategist of ECI Stores. In this episode, Bob and...

Retail Podcast 407: Shlomo Chopp Bridging the e-Commerce to Retail Storefront Gap

Bob Phibbs interviewed Shlomo Chopp, founder and CEO of Shop Fulfill. In this episode Bob and Shlomo talked about...

Retail Podcast 406: Jacyn Heavens on Regional Differences in Retail

Bob Phibbs interviewed Jacyn Heavens, founder and CEO of Epos Now. In this episode Bob and Jacyn talked about...

Retail Podcast 405: Dan Hodges on the Design of Experience Retail

Bob Phibbs interviewed Dan Hodges, CEO and Founder of Retail Store Tours. In this episode, Bob and Dan talked about...

Retail Podcast 404: Danielle Ewert Attaining Transparency with POS

Bob Phibbs interviewed Danielle Ewert, Senior Manager of Onboarding and Training at Springboard Retail. In this...

Retail Podcast 403: Lauren McGuire on How We Experience Sound in Retail

Bob Phibbs interviewed Lauren McGuire, president of Man Made Music. In this episode Bob and Lauren talked about the...

Retail Podcast 402: Carol Leaman with Axonify Playing Games Leads to Better Employee Learning

Bob Phibbs interviewed Carol Leaman, CEO of Axonify. In this episode Bob and Carol talked about corporate learning...

Retail Podcast 401: Michael Zakkour on New Models for Retail

Bob Phibbs interviewed Michael Zakkour, Founder of 5 New Digital and author of New Retail: Born in China, Going...

Retail Podcast 316: Paco Underhill on the Science of Age When it Comes to Retail

Bob Phibbs interviewed Paco Underhill, author of "Why We Buy" and environmental psychologist. In this episode Bob...

Retail Podcast 315: Joe and John Gaither on Differentiating Your Product

Bob Phibbs interviewed Joe and John Gaither of Feetures.com. In this episode Bob, John and Joe talked about...

Retail Podcast 314: Alex Shuford on Managing Expectations in Customer Service

Bob Phibbs interviewed Alex Shuford, CEO of RHF Investments, Inc. In this episode Bob and Alex talked about managing...

Retail Podcast 313: Dr. Emmanuel Probst on How to Succeed in a Saturated Market

Bob Phibbs interviewed Dr. Emmanuel Probst, author of Brand Hacks: How to Build Brands by Fulfilling the Human Quest...

Retail Podcast 312: Melissa Agnes on Managing Retail Crisis in a Digital Age

Bob Phibbs interviewed Melissa Agnes, Crisis Management Strategist. In this episode Bob and Melissa talked...

Retail Podcast 311: Rick West on Eliminating Shopper Recall

Bob Phibbs interviewed Rick West of Field Agent. In this episode Bob and Rick talked about eliminating shopper...

Retail Podcast 310: Tom Shay on How Independent Retailers Can Compete with Big Box Stores

Bob Phibbs interviewed Tom Shay of Profits Plus. In this episode Bob and Tom talked about putting the fun in retail...

Retail Podcast 309: Ashley Merrill on the Right Way to Capitalize on Consumer Trends

Bob Phibbs interviewed Ashley Merrill, CEO and Founder of Lunya. In this episode Bob and Ashley talk about  how...

Retail Podcast 308: Bob Phibbs on what a retailer really needs to do to compete with online retailers

Bob Phibbs talks about what a retailer really needs to do to compete with online retailers and adopting the right...

Retail Podcast 307: Greg Goodwin on Responding Effectively To Change

Bob Phibbs interviewed Greg Goodwin, President of Friar Tux. In this episode Bob and Greg spoke about ensuring your...

Retail Podcast 306: Andy Heck on Selling Diverse Product Lines In Retail

Bob Phibbs interviewed Andy Heck, President of Alpin Haus, about the key to selling diverse products in retail,...

Retail Podcast 305: Heidi Owen West on Understanding Your Store's Purpose

Bob Phibbs interviewed Heidi Owen West on aligning your mission and customer experience and understanding your...

Retail Podcast 304: Dax Dasilva On Creating Change Through Diverse Minds

Bob Phibbs interviewed Dax Dasilva, Founder of Lightspeed HQ and author of Age of Union about how you can create...

Retail Podcast 303: Bill Jackson on How Specialty Retail Brands Thrive

Bob Phibbs interviewed Bill Jackson, CEO of Rockford Fosgate. In this episode Bob and Bill talked about how to...

Retail Podcast 302: Jordan and Glenn Edwards On Being Entrepreneurial In Retail

Jordan and Glenn Edwards discuss the importance of embracing the fundamentals while building your retail business....

Retail Podcast 301: Neil Saunders on Three Challenges Every Retailer Faces

Bob Phibbs interviewed Neil Saunders, Managing Director and Retail Analyst at GlobalData.

Retail Podcast 221: Martin Lindstrom | Legacy Brands Are Toast

Bob Phibbs interviewed the author of Buyology - Truth and Lies About Why We Buy, Brandwashed - Tricks Companies Use...

Retail Podcast 220: Luke Kingsnorth, CEO Charles Tyrwhitt | Building a global brand

Bob Phibbs interviewed CEO Charles Tyrwhitt on building a family business into a global omnichannel retailer. The...

Retail Podcast 219: Al Gerrie, CEO Zig Zag | Retail's Dirty Secret: Returns

Bob Phibbs interviewed Al Gerrie, Founder and CEO of ZigZag Global on the challenges of retail returns across the...

Retail Podcast 218: Barrie Brown, CEO Sleep Store | Cleanliness Pays Off

Bob Phibbs interviewed Barrie Brown, CEO Sleep Store about his progress up the ranks to running multiple locations...

Podcast 217: Mark Fletcher Owner NewsXpress AU | Finding Out How Sarcasm Can Sell

Bob Phibbs interviewed Mark Fletcher CEO NewsXpress AU on how understanding their Millennial customers led...

Podcast 216: Mark Kilens, VP of Content and Community at Drift | The Conversations You Have With Customers

Bob Phibbs interviewed Mark Kilens, VP of Content and Community at Drift. Mark talked about his early days working...

Podcast 215: Nitin Mantani, CEO PredictSpring | It's About Transparency And Convenience

 Bob Phibbs interviewed Nitin Mantani, CEO PredictSpring while attending ShopTalk19. Nitin talked about his early...

Podcast 213: Tammi Ketterman, Ketterman's Jewelers | Customer Triggers Spark Sales

 Bob Phibbs interviewed Tammi Ketterman from Ketterman's Jewelers in Leesburg, Virginia. Tammi talked about the...

Podcast 214: Chris Bossola, CEO Need Supply | The New Luxury Millennial Customer

 Bob Phibbs interviewed Chris Bossola while attending ShopTalk19. Chris talked about the new Millennial luxury...

Podcast 212: Roy Erez, CEO Loop Commerce | Uncoupling Gifting From Shipping

Bob Phibbs interviewed Roy Erez, CEO Loop Commerce while attending ShopTalk19. We discussed his experience selling...

Podcast 211: Jon and Gila Kurtz, Founders Dog Is Good | Building A Brand From An Idea To Product

Bob Phibbs interviewed Jon and Gila Kurtz, founders of Dog Is Good a pet products company based in Los Alamitos, CA....

Episode 210: Apu Gupta, CEO Curalate | Social Commerce Mistakes and Opportunities

Bob Phibbs interviewed Apu Gupta, CEO of Curalate who unpacks the breadth of social commerce activities you need to...

Episode 209: Joey Pointer, CEO Fleet Feet | Getting Everybody Onboard

Bob Phibbs interviewed Joey Pointer, CEO of Fleet Feet who shares an inspiring story what he found one day on a run...

Episode 208: Greg Petro, CEO First Insight | Going To Market Smarter

Bob Phibbs interviewed Greg Petro, CEO, First Insight at Shoptalk in Las Vegas. Greg talks about how his company...

Episode 207: Jonathan Treiber, CEO and Co-Founder RevTrax | Getting People Into Stores

Bob Phibbs interviewed Jonathan Treiber, CEO and Co-Founder, RevTrax at Shoptalk in Las Vegas. Jonathan talks about...

Episode 206: Ralph Simons, CEO Tane | Clients Buy With Their Eyes, Then Their Wallets

Bob Phibbs interviews Ralph Simons, CEO Tane luxury jewelry in Mexico. Ralph talks about his experiences selling...

Episode 205: Jane Lu, CEO Showpo | Being a Good Business Person Means Being a Good Problem Solver

Bob interviews Jane Lu founder Showpo on switching gears from finance, starting a business in her parents’ garage in...

Podcast Episode 204 Matt Rhodus, Director & Industry Principal NetSuite | What Are You Arming The Associate With?

Bob speaks with Matt Rhodus, Director & Industry Principal NetSuite about the new survey we conducted and the trends...

Podcast Episode 203: Nick Molnar, CEO Afterpay | The Right Work Environment Creates Entrepreneurial Spirit

Bob interviews 28 year old Nick Molnar, CEO of Afterpay. After starting in the jewelry business he co-founded a...

Podcast Episode 202: Kevin Harwood, VP Technology Outdoor Voices | Don't Be Scared Of A Crisis

Bob interviews Kevin Harwood of Outdoor Voices who explains the brand's AR service that encourages shoppers to...

Podcast Episode 201: NRF 2019 | 3 Takeaways from Retail's Big Show

Season 2 kicks off from the National Retail Federation's Big Show in New York as Bob Phibbs speaks with Mark...

Podcast Episode 123: Hilary Blair, CEO Articulate Real and Clear | The Shifts In Conversation

 

Bob Phibbs interviewed Hilary Blair, CEO Articulate Real And Clear on how to prevent misunderstandings with...

Podcast Episode 122: Steve Sadove, Mastercard Senior Advisor, former CEO Saks | Black Friday 2018 Isn't About The Deals

 

Bob Phibbs interviewed Steve Sadove, former CEO Saks 5th Avenue and Mastercard Senior Advisor on predictions for...

Podcast Episode 121: Georganne Bender & Rich Kizer | Retail Is A Comparison Game

 

Bob Phibbs interviewed Georganne Bender & Rich Kizer, principals of Kizer & Bender, retail consumer...

Podcast Episode 120: Jamie Bettencourt, SVP Mood Media | Using The Senses To Bring Stores To Life

 

 

Bob Phibbs interviewed Jamie Bettencourt with Mood Media as she shares how music and scent can help create the...

Podcast Episode 119: Dean Shulman, SVP Brother | Creating A Passionate Network Of Dealers

 

Bob Phibbs interviewed Dean Shulman CEO of Brother as he shares how observing his customers helped him have aha...

Podcast Episode 118: Colby Williams, Parengo Coffee| Small Town Retail Rewards

 

Bob Phibbs interviewed Colby Williams found of Parengo Coffee as he shares why smaller rural retailers are...

Podcast Episode 117: Becky Tyre, Founder Retail Details | A Love For Independent Retail

Bob Phibbs interviewed Becky Tyre, Founder and editor of the Retail Details blog and a contributing Editor at Gifts...

Podcast Episode 116: Bob Phibbs | When The Mind Leaves So Should You

Bob Phibbs interviewed about knowing when it is time to change, his background in retail and why he does what he...

Podcast Episode 115: Paula Rosenblum | Cracks In Amazon's Grip

Bob Phibbs interviewed Paula Rosenblum Managing Partner and co-founder of Retail Systems Research. She is well known...

Podcast Episode 114: Whitney Morgan | Being A Socially Responsible Retailer

Bob Phibbs interviewed Whitney Morgan, Owner of Collage in York, Pennsylvania who just received the Retailer...

Podcast Episode 113: Todd Gill, Regional Director | You Can't Overcommunicate

Bob Phibbs interviewed Todd Gill, Southern Regional Director for Rockler Woodworking and former Director of Retail...

Podcast Episode 112: Jennifer Grimm, CEO & Founder Lux Beauty | Math Doesn't Lie

Bob Phibbs interviewed Jennifer Grimm, CEO and Founder of Lux Beauty Boutique in Edmonton. She shares her tips on...

Podcast Episode 111: Patricia Fripp | Work Smarter, Not Harder

Bob Phibbs interviewed Patricia Fripp, past president of the National Speaker's Association, as she shared her...

Podcast Episode 110: Tony Post CEO and Founder Topo Athletic Shoes | Making Room To Listen

Bob Phibbs interviewed Tony Post, CEO and Founder of Topo Athletic shoes near Boston. He talks about his journey in...

Podcast Episode 109: Melanie Tillett | Building A Vast Online Following For Your Store

Bob Phibbs interviewed Melanie Tillett who, along with her two daughters founded Tillett's in the UK just five years...

Podcast Episode 108: Paul LaPonte, Founder Quality Sewing | Finding A Way To Say Yes

 Paul LaPonte, Founder of Quality Sewing has thirteen locations across Washington state. He shares his sales...

Podcast Episode 107: Ladonna McCaran | Manage From Your Customers' Viewpoint

Ladonna McCarran, Co-Owner The Pantry, Nook & Cranny, Rose & Alice Handcrafted Soaps talks about how kismet allowed...

Podcast Episode 106: Rachel Doyle CEO, Arboretum Garden Centre | The Glass Is Not Half Full; It's Full All The Time

Rachel Doyle CEO of Arboretum is the third ever Lifetime Achievement Award winner (and first woman to win) the...

Podcast Episode 105: Patrick & Imelda Bourke, Owners Patrick Bourke Menswear & The Pantry | 90 Years In Retail

Patrick & Imelda Bourke, 90 years in retail with two locations in Ireland share what being customer-centric looks...

Podcast Episode 104: Roberta Bonoff | Everything Is Just A Conversation

Roberta Bonoff, CEO of Creative Kidstuff in Minneapolis shares her experiences of being in retail for 30 years, why...

Podcast Episode 103: Brian Travilla | Secrets To Managing Retail Employees

Brian Travilla, Regional & District Leader at PetCo shares how to have those uncomfortable conversations about...

Podcast Episode 102: Deanna Renda | The Tenacity of an Entrepreneur

Bob Phibbs, the Retail Doctor's guest is Deanna Renda, the Founder of Naples Soap Company to talk about how she...

Podcast Episode 101: Tony Drockton | The Impact of Knowing Your Customer

Bob Phibbs, the Retail Doctor, sat down at Netsuite18 with Hammitt Handbags' Chief Cheerleader Tony Drockton to...

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