Retail Podcast 1003: Behind the Magic: Disney Retail Secrets with Jim Fielding

Retail and media industry veteran Jim Fielding

Bob Phibbs interviewed Jim Fielding, author, and retail and media industry veteran, about enhancing retail experiences and leadership - and more - on this episode of Tell Me Something Good About Retail.

Jim Fielding (1)-1

Tell Me Something Good About Retail

Behind the Magic: Disney Retail Secrets with Jim Fielding



🔍 Top Takeaways:

  1. Strategic Hiring for Brand Experience:

    • Emphasize hiring staff who can act as brand ambassadors and naturally enhance customer interactions.
  2. Reviving Disney Stores:

    • The transformation of Disney Stores involved leveraging the skills of Imagineers to reintroduce a sense of wonder, making the stores more than just shopping venues.
  3. Innovative Retail Concepts:

    • The stores were highlighted as a case study for experiential retail, featuring innovative elements like magic mirrors and strategic space utilization to enhance storytelling and customer interaction.
  4. Impact of Emotional Intelligence in Leadership:

    • Cultivate emotional intelligence in leadership, emphasizing the importance of blending empathy, compassion, and active listening with traditional IQ for more effective management.


Available now on your favorite podcast platform as: Tell Me Something Good About Retail.  


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