What Clients Actually Say

Bob was our Master of Ceremonies for the Delivery Conference in London, February 2026. He was a pro to deal with, handled last-minute changes, and provided a solid foundation for our 1,200 attendees. Highly recommend.

Bob participated as keynote presenter and led four smaller classes for 700 Distributor Sales Consultants and 3,000 Salon Professionals. Though he had never worked in the salon industry, he researched the business and tailored his content to meet our attendees' unique needs.

The China Chain-Store and Franchise Association invited Bob to deliver a speech to over 2,000 attendees at the China Retail Innovation Conference. His insights into human resources, organizational structure, and talent development greatly assisted Chinese retailers.

Bob delivered an inspiring and practical session at our annual Retail Retreat in Ireland, then went into Dublin City in search of service excellence. He provided key lessons that apply to any retailer.

The Pet Industry Federation invited Bob to address our audience of pet retailers and manufacturers in the UK. Bob held our audience for 90 minutes and scored a near-perfect rating — the highest of any presenter at the event.

We brought store managers together for a retail sales training session with Bob. His focus on connecting with an open heart — not just explaining features and benefits — was exactly what we needed. The learning exercises were as impressive as they were effective, which is why I hired Bob for several intensive in-store follow-up days.

We just had Bob into one of our stores for the third time in 8 years. He led mock sessions using real scenarios with the products we sell. Everyone came away with better ways to relate to customers. The big takeaway: it's not about price, it's about the experience.

Bob led a half-day sales training for our entire company — sales, accounting, warehouse, and all. He gave a relevant, fun, inspiring talk that helped everyone see their role in the sales process, with an ease that would make you think he came up in the tile industry.

Bob spoke to our group of retail managers about his "Selling from the Heart" strategy. He was openly communicative in helping plan the presentation around our meeting themes. If you're a retailer looking for a speaker to increase sales and energize your team, Bob should be at the top of your list.

I hired Bob to speak to our OMEGA ambassadors about how to sell luxury with confidence. He spoke at three different seminars and all ambassadors spoke highly of how dynamic and appropriate he is for the luxury market. He challenges you to think and participate.

A client of mine saw 75% growth in sales over the year after working with Bob on merchandising and best practices. More recently, he presented two seminars for our SBDC Network and wowed the crowd. His content is always relevant and provides the timely advice that makes a difference.

SalesRX has been instrumental in enhancing our customer engagement strategies. One of our managers recently achieved a perfect score in the TCC/Wireless Zone Elevate All-Star Sales Contest. It has boosted our sales and refined our onboarding processes.

My team and I have worked with Bob Phibbs and The Retail Doctor for many years. A post-event survey showed the most impactful part of our Wireless Zone holiday kickoff was Bob Phibbs. We continue to use SalesRX and the combination continues to pay large dividends.

Our firm is rolling out Bob's SalesRX online training program to all employees. We have previewed many of the interactive videos and have high expectations for the impact it will have on our company culture and profitability.

I engaged Bob to deliver a selling strategy for the 270-unit retail chain Lumber Liquidators. He produced a structured, measurable, actionable, and reproducible system that actually improved results. He is a unique gem in the sales training world.

Bob created an engaging and interactive presentation via Zoom that will help us have stronger business conversations in the field with our retail partners. Not an easy task to achieve in a virtual format.

Bob hosted a webinar highlighting our modern tools for local businesses. He truly has direct influence and trust with his network. I received feedback from multiple AEs that the client, after hearing Bob, was already sold on the product and wanted to sign up.

Bob has delivered both a virtual webinar and an in-person presentation to our customers with very positive feedback. He has a great ability to understand the challenges of our industry and offer realistic solutions. His presentations are always fun, engaging, and actionable.

Bob hosted a timely, informative, and engaging webinar for North Carolina retailers. He brought the right balance of hope, realism, and actionable items our retailers needed during the COVID-19 pandemic. We would strongly recommend him for any retail business or trade association.

Bob covered a wide range of topics from sales best practices to merchandising to training for our virtual retail liquor industry conference. His ability to draw from vast experience to highlight a great lesson at a moment's notice shines in any format.

We worked with Bob to reach retailers about a billion-dollar Visa/Mastercard settlement. He quickly prepared informational videos, social posts, and newsletter content, then provided metrics that allowed us to quantify reach and engagement across all activities. A pleasure to work with.

Bob served as a third-party voice to our retail research study results and provided perspective to several media publications on what the data meant for retailers. Time and again, Bob brought meaningful insights and clear, concise advice on opportunities for brands.

When we worked together in a partnership capacity, Bob proactively brought ideas and suggestions and offered valuable insights to our strategic conversations. He is a font of knowledge and a huge asset to the retail industry at large.