Bob Phibbs Posts by Bob Phibbs

customer engagement
Innovative In-Store Customer Engagement Strategies

Updated January 23, 2024. How can you determine whether your retail customer engagement strategy needs improvement? Quit...

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Moving parts to customer service
What Do Customers Want? 10 Non-Negotiables of Customer Service

Updated December 7, 2023: Retail consists of many moving parts in many ways, yet the concept is very simple: Treat custo...

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Retail customer loyalty programs
How To Build The Best Retail Loyalty Program

Updated August 9, 2023. You have a customer who prefers your brands, your service, and your retail store. How do you rew...

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Mother gifting daughter with necklace
Value Selling: How To Sell Value Over Price In Your Store

Value selling is, at its heart, the moving of more merchandise. No matter how many facts you know about a product, if th...

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