Bob Phibbs Posts by Bob Phibbs

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How to Close a Sale in Retail Without Being Pushy (5 Proven Steps)

Updated June 24, 2025 Too many retail associates freeze when it’s time to close a sale. Not because they don’t want the ...

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The Causes and Consequences of Bad Customer Service

The reason for a bad customer service experience could be summed up by Lily Tomlin's character Ernestine, "We're the pho...

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customer engagement
Innovative In-Store Customer Engagement Strategies

Updated January 23, 2024. How can you determine whether your retail customer engagement strategy needs improvement? Quit...

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Moving parts to customer service
What Do Customers Want? 10 Non-Negotiables of Customer Service

Updated December 7, 2023: Retail consists of many moving parts in many ways, yet the concept is very simple: Treat custo...

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