Posts about customer experience (4)

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How To Build Retail Customer Loyalty

Updated October 30, 2024 Lower footfalls, conversions, and margins haunt many retailers, from the biggest box to the tin...

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How The Best Retail Salespeople Make The Sale

Updated October 4, 2024 I've written about bad customer service experiences, but this time, I thought you should see wha...

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Purchasing An Alien For Christmas Showed Why Brick And Mortar Retailing Matters

I always wanted to be the great uncle. You know, the one who really made something special for a kid during the holidays...

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How the Chicago Cubs Show How To Fix Brick and Mortar Retail Sales

Update: The Cubs start the world series tonight. They had not won the National League pennant in 71 years until finally ...

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