Posts about customer experience (4)

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How The Best Retail Salespeople Make The Sale

Published July 23, 2017, Updated 3/26/2023 I've written about bad customer service experiences, but this time, I thought...

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Purchasing An Alien For Christmas Showed Why Brick And Mortar Retailing Matters

I always wanted to be the great uncle. You know, the one who really made something special for a kid during the holidays...

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How the Chicago Cubs Show How To Fix Brick and Mortar Retail Sales

Update: The Cubs start the world series tonight. They had not won the National League pennant in 71 years until finally ...

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How To Use Video To Engage Retail Customers

Published 7/26/2015. Updated 8/26/2022 A lot is being written about how to engage retail customers in stores. That’s bec...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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