Posts about customer experience (5)

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7 Retail Customer Service Experience Mistakes and What They Cost You

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time. A few weeks ago, I waite...

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Moving parts to customer service
What Do Customers Want? 10 Non-Negotiables of Customer Service

Updated December 7, 2023: Retail consists of many moving parts in many ways, yet the concept is very simple: Treat custo...

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How To Build Retail Customer Loyalty

Updated October 30, 2024 Lower footfalls, conversions, and margins haunt many retailers, from the biggest box to the tin...

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How The Best Retail Salespeople Make The Sale

Updated October 4, 2024 I've written about bad customer service experiences, but this time, I thought you should see wha...

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