Posts about customer experience (3)

7 Retail Customer Service Experience Mistakes and What They Cost You

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time. A few weeks ago, I waite...

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What Do Customers Want? 10 Non-Negotiables of Customer Service

Updated December 7, 2023: Retail consists of many moving parts in many ways, yet the concept is very simple: Treat custo...

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How To Build Retail Customer Loyalty

Lower footfalls, conversions, and margins haunt many retailers, from the biggest box to the tiniest boutique. When I ask...

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How The Best Retail Salespeople Make The Sale

Published July 23, 2017, Updated 3/26/2023 I've written about bad customer service experiences, but this time, I thought...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN