Posts about customer experience (3)

What Do Customers Want? 10 Non-Negotiables of Customer Service

In many ways, retail is a lot of moving parts and yet in others it is very simple: Treat customers as you would want to ...

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How To Build Retail Customer Loyalty

Lower footfalls, lower conversions, and lower margins are haunting many retailers from the biggest box to the tiniest bo...

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Do you Provide an Engaging Customer Experience? Take This Quiz

  A lot is written about customer engagement in retail. How retailers are trying to engage shoppers to their brick and m...

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How The Best Retail Salespeople Make The Sale

I've written about bad customer service experiences but this time, I thought you should see what a great customer experi...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.