Posts about customer experience (3)

Moving parts to customer service
What Do Customers Want? 10 Non-Negotiables of Customer Service

In many ways, retail consists of a lot of moving parts, and yet the concept of it is very simple: Treat customers as you...

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Two sitting puppies showing loyalty
How To Build Retail Customer Loyalty

Lower footfalls, lower conversions, and lower margins haunt many retailers, from the biggest box to the tiniest boutique...

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Customer and salesperson unengaged
Do you Provide an Engaging Customer Experience? Take This Quiz

Published November 10, 2017. Updated September 6, 2022. A lot is written about customer engagement in retail. How retail...

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Arrow in bulls eye of target
How The Best Retail Salespeople Make The Sale

Published July 23, 2017, Updated 8/26/2022 I've written about bad customer service experiences but this time, I thought ...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.