Posts about customer experience (3)
Why Is the Checkout Counter Hurting My Sales?
The counter is your enemy. Get behind it and you're selling across a barrier, and a barrier turns help into a transactio...
7 Cringe-Inducing Behaviors That Push Retail Customers Away
Customers leave and never come back because of small, everyday habits on your floor, not because of Amazon or your price...
How to Train Furniture Sales Associates to Sell the Room, Not Just the Piece
You train them to sell the room by teaching one sequence and making them practice it until it is automatic. Greet and bu...
What Poor Customer Service Costs a Retail Store
Poor customer service costs you the sales you already paid to get in the door. Not loyalty points. Not sentiment. Counta...
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