Posts about customer experience (2)
Do Shoppers Want to Be Left Alone in Stores?
No. Shoppers want to be left alone by an associate who opens with "Can I help you find anything?" They welcome one who e...
How Do I Handle Customer Complaints in My Store?
You handle a customer complaint in four steps: let them tell you the whole story, listen for the fix they want, offer ch...
Should You Sell From Behind a Counter?
No, not once the selling starts. The counter protects inventory; it does not sell it. Stores that let the case run the c...
Should I Get Customers In and Out Fast?
Retailers tell me all the time, "We just want to get our customers in and out quickly." When somebody asked me directly ...
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