Updated July 21, 2023 At the end of a day-long retail sales training program I was conducting with a group, one of the o...
I’ve written extensively about creating a customer service strategy, how to improve your retail customer service, and re...
Updated November 7, 2024 I did business makeovers for the Los Angeles Times when I lived in LA. Now that I speak and tra...
Trends become opportunities. That’s what I heard as an invited guest at IBM’s massive "Amplify" conference in Tampa. I h...