Bob Phibbs Posts by Bob Phibbs

employee benefits
Employee Perks: Are You Giving Too Many or Not Enough?

Are you guilty of giving your employees too many perks? Or, are you not giving them enough? I read about a Canadian cand...

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The Right Way To Handle Onboarding and Reboarding

Updated April 18, 2024 In college, I had an ill-fated stint as a server at a mall-based restaurant. Onboarding there con...

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Expressive salesmen
The Case For Inclusive Hiring: Are You Overlooking The Benefits?

Updated July 21, 2023 At the end of a day-long retail sales training program I was conducting with a group, one of the o...

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Engaging customer service
4 Examples of Great Customer Service

I’ve written extensively about creating a customer service strategy, how to improve your retail customer service, and re...

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