Bob Phibbs Posts by Bob Phibbs

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7 Retail Customer Service Experience Mistakes and What They Cost You

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time. A few weeks ago, I waite...

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How To Gain A Positive Customer Perception Of Your Brand

What customers think of you decides how much you can charge for your product, what kind of employees you have working fo...

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The Causes and Consequences of Bad Customer Service

The reason for a bad customer service experience could be summed up by Lily Tomlin's character Ernestine, "We're the pho...

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Are You Missing These 4 Key Retail Sales Training Tips?

What are the best retail sales training tips? Those tips that make a shopper feel for a few minutes they are the most im...

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