Bob Phibbs Posts by Bob Phibbs

Movie watching analogy for relationship selling
How to Learn Relationship Selling and Close More Sales

I train a lot of retail stores how to sell using a fairly detailed process. You can’t just wing it. If you're wondering ...

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kneeling man searching in a dark hole
Retail Sales Training: Ask This Question To Handle Objections

When handling objections, you have to ask one specific question to get to the heart of the matter. You’ve heard me say t...

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how to monitor online reviews for retailers
Online Reputation: How to Monitor and Respond to Customer Reviews

Online reviews expose your small business reputation in various places across social media. While thinking about writing...

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Elephant in the Room
Retailers' Elephant In The Room - It's All About Us

Updated August 5, 2024 Have you ever been jilted and blamed the other person for being a jerk? We all have. Not until a ...

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