Bob Phibbs Posts by Bob Phibbs

Unlearning
How To Get Long-Term Retail Employees To Unlearn Bad Selling Habits

Updated October 10, 2024 There’s an adage that says you can’t put new ideas into a full bottle; you need to empty it of ...

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SalesRX online retail sales training
Why You Want Your Retail Employees Certified

Updated August 5, 2024 Do you require your retail employees to be certified? If not, you may want to start thinking abou...

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fatal mistake
How To Fix The Fatal Mistake That's Losing You Retail Customers

Updated June 25, 2024 Online retailers and discounters have taken their toll on many brick-and-mortar stores. You might ...

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Hot-air balloons taking flight
How Your Retail Employees can Create Exceptional Customer Experiences

I was consulting with a new luxury client. I was going to be working on their sales floor, and they told me I would have...

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