Posts by Bob Phibbs
3 Ways To Keep Your Store From Being Just A Warehouse
When it comes to customer experience, many businesses have abandoned personal contact making their stores little more th...
How To Get Employee Sales Training To Stick
Updated April 4, 2024 Customers go online to buy—frequently replacement purchases—but go to stores to discover. That mom...
What To Do When Your Retail Customer Service Fails Miserably
It’s been said that a brand is a promise of an emotional payoff of a purchase. I believe customer service is the level o...
What Is a Marketing Plan and Does Your Independent Retail Store Need One?
Whether you are about to open a retail store or have been running one for years, if you don’t have a marketing plan, you...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth