Bob Phibbs Posts by Bob Phibbs

To Compete With Amazon Try Adding On Instead of Discounts

Best for: multi-location chains that keep discounting to compete with Amazon and want a way off that treadmill. Retail t...

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They Say Retail Is Dead ...

Is retail dead? No, but brands must prioritize connection over transaction. In 2017, Ralph Lauren closed its New York Ci...

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Keep your retail store from being a warehouse
3 Ways To Keep Your Store From Being Just A Warehouse

When it comes to customer experience, many businesses have abandoned personal contact making their stores little more th...

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Gum stuck to the sole of a shoe
How To Get Employee Sales Training To Stick

Updated April 4, 2024 Customers go online to buy—frequently replacement purchases—but go to stores to discover. That mom...

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