Posts by Bob Phibbs
What Is World Class? Customer Service Case Study at Nordstrom NYC
It’s easy to bemoan retail right now and the lack of good customer service. Disney just closed 60 stores as of September...
How To Avoid Going Out-Of-Business? Begin By Visiting Your Competition
One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a vi...
When Retailers Mistake Their Most Important Asset As A Cost
For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. ...
7 Retail Customer Service Skills Your Employees Need to Succeed
Updated August 1, 2024 Retail customer service skills are essential to your store’s bottom line. Skilled employees set y...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth