Posts by Bob Phibbs
When Retailers Mistake Their Most Important Asset As A Cost
For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. ...
7 Retail Customer Service Skills Your Employees Need to Succeed
Updated August 1, 2024 Retail customer service skills are essential to your store’s bottom line. Skilled employees set y...
To Compete With Amazon Try Adding On Instead of Discounts
Best for: multi-location chains that keep discounting to compete with Amazon and want a way off that treadmill. Retail t...
They Say Retail Is Dead ...
Is retail dead? No, but brands must prioritize connection over transaction. In 2017, Ralph Lauren closed its New York Ci...
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