Posts by Bob Phibbs
How and Why Retail Salespeople Should Create a Personal Brand
Updated April 9, 2024. What is a personal brand? A brand stands for something. Think Coke, not cola, or Q-Tip, not cotto...
How to Upsell in Retail: Get Employees to Do It Effectively
When it comes to the most uncomplicated sales technique you can use to grow your average sale, nothing works better than...
What Is World Class? Customer Service Case Study at Nordstrom NYC
It’s easy to bemoan retail right now and the lack of good customer service. Disney just closed 60 stores as of September...
How To Avoid Going Out-Of-Business? Begin By Visiting Your Competition
One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a vi...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth