Bob Phibbs Posts by Bob Phibbs

Your Greeting: How To Be Interesting In Retail Sales

What is the point of the first words of your greeting to a customer? A. So customers know you work there and are availab...

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What to Do When Your Retail Employee Quits

We’ve all been there... You just got into the office, put your keys down and an employee drops the bomb, I quit. It migh...

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The Key To Selling Extended Warranties In Retail Stores

Google “How to sell protection plans” and you’ll get lots of results – none of them good… • Employees at Office Depot ha...

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Best Retail Sales Training Tips

I write and speak alot about retail sales training because it is the only way, in this age of discounts, to grow sales a...

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