Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

Restaurant workers competing
Is Customer Service A Battle? Apparently

An article in the WSJ profiled JetBlue Airlines employees - 10% of whom were previously firefighters or cops. "Now, as a...

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Public Speaking? Avoid These 5 Common Presentation Errors

This post is for all of you having to make a presentation to a group or do public speaking at your convention. We’ve all...

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Shaking hands at a conference
Twelve Do's and Don’ts For Getting The Most From A Conference

Spring is when conferences are being planned and manufacturers, distributors and associations are inviting you to come t...

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How To Build Retail Customer Loyalty

Updated October 30, 2024 Lower footfalls, conversions, and margins haunt many retailers, from the biggest box to the tin...

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