Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

Moving parts to customer service
What Do Customers Want? 10 Non-Negotiables of Customer Service

Customers want a clean store, enough staff to help them, clear prices, fitting room help, clear choices, free Wi-Fi, a q...

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Retail customer loyalty programs
How To Build The Best Retail Loyalty Program

Updated August 9, 2023. You have a customer who prefers your brands, your service, and your retail store. How do you rew...

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Mother gifting daughter with necklace
Value Selling: How To Sell Value Over Price In Your Store

Value selling is, at its heart, the moving of more merchandise. No matter how many facts you know about a product, if th...

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How To Increase Units Per Transaction

Your success as a retailer depends on increasing metrics like units per transaction (UPT) and conversion rates. The only...

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Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth

 

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