Posts by Bob Phibbs, the Retail Doctor
Why Is My Store's Conversion Rate Low? Five Employee Behaviors to Blame
Your conversion rate is low because your staff is waiting to be interrupted instead of selling. The traffic is walking i...
Why Your Customer Service Has To Include Selling
“I need more customers!” “I need to know how to attract more customers!” These are common refrains from business owners ...
Customer Service: Are You Losing Business Juggling Too Many Customers?
Some amount of juggling customers is necessary for any retail store looking to provide customer service. Unless your mod...
Hiring and Firing: Terminating Your Bad New Employees
As a retail consultant, I'm often asked what is one of the best practices of successful retailers. It's simple. They get...
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