Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

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Best Suggestive Selling Tips and Techniques for Luxury Retail Stores

Do you want fries with that? is probably the most derided add-on question ever asked. And at the time, it also proved th...

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What Is Exceptional Customer Service?

Updated April 4, 2024 What is exceptional customer service? It makes that one human being in front of you feel that for ...

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Are Your Retail Salespeople Vomiting On Your Customers?

It was the summer of '72, I was at my aunt's house in Remington, Virginia. It was early on a beautiful summer night, all...

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Franchise Opportunities: You Still Have To Drive It

I was the CMO for the second-fastest growing company for two years running in Los Angeles County. It was a franchise I h...

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