Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

All the KPIs
Retail KPIs: 6 Financial Results You Must Track

You won't find key performance indicators (KPIs) in most discussions among retailers. Retail KPIs just aren't sexy like ...

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Is Your Garden Center Doomed Because of Rotten Customer Service?

Updated November 22, 2024 Running a successful nursery or garden center isn’t just about having the healthiest plants or...

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Lost a Sale? It All Started With How You Greeted Your Customer

Updated July 8, 2026 Greeting a customer is the most important thing you can do right ... or wrong in a brick-and-mortar...

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Training Retail Employees: What Is Your ROI?

“What if I train my retail employees, and then they leave?” It seems like every time I hear from a manager who’s trying ...

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