Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

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What a Customer Service Failure Taught Me About Brand Accountability

When you make a high-consideration purchase: a luxury mattress, custom flooring, high-end appliances, you’re not just bu...

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Where in the World Is My Product? Straight Talk from the Front Lines of Retail Supply Chain

While attending Momentum 2025 by Manhattan Associates last week in Las Vegas, I had the opportunity to moderate a panel ...

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The Real Reason Retailers Missed Earnings (And Why You Could be Next)

Several retailers missed earnings last quarter. Walk into any store, and there's a high probability you'll see empty she...

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Why Experienced Retail Staff Still Struggle To Convert Shoppers

You've hired smart people. Some have been with your store for years. They know your products inside and out. So why aren...

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Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth

 

Tired of watching potential sales walk out your door? Smart retailers know that today's winning formula isn't just about stocking shelves - it's about creating experiences that turn browsers into buyers. That's why over 83% of store owners who implement our proven SalesRX training system see double-digit sales growth.

We transform your retail associates into skilled experience creators who know how to connect, engage, and close sales naturally.

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