Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

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Last Mile Letdown: How Retailers Kill Customer Loyalty at Checkout

Retailers spend countless hours and resources training frontline teams to handle difficult customers. But who's addressi...

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Train or Drain: The Real Cost of Untrained Retail Staff

Today, we're discussing a topic close to my heart and crucial for your bottom line: employee sales training, especially ...

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Quit Discounting: 9 Lessons from a Successful Independent Retailer

What does it take to be a successful independent retailer? I visited Kidstop's owner, Kate Tanner, to get her insights. ...

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Unplugged: The Real Reason Your Store Associates Can't Connect With Customers

A silent revolution is taking place. It's not about the latest technology or the newest product trends. Instead, it's ab...

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