Posts by Bob Phibbs, the Retail Doctor
If You’re Always Running a Sale, You’re Always Losing Margin
From independent boutiques to national chains, many retailers lean heavily on coupons, sales, and markdowns to drive tra...
Retail Supply Chains Are Broken - Here’s How Unified Platforms Fix Them
If you've spent any time in Enterprise retail, you’ve seen it: departments that don’t talk to each other, systems that w...
What a Customer Service Failure Taught Me About Brand Accountability
When you make a high-consideration purchase: a luxury mattress, custom flooring, high-end appliances, you’re not just bu...
Where in the World Is My Product? Straight Talk from the Front Lines of Retail Supply Chain
While attending Momentum 2025 by Manhattan Associates last week in Las Vegas, I had the opportunity to moderate a panel ...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth