Posts by Bob Phibbs, the Retail Doctor
Every year about this time, when Small Business Saturday preparations begin, I get the same calls from retailers: What s...
“I thought the Bob thing was fake.” Those words stopped me cold on a recent call with one of my clients. Rachel was tell...
Your employees don't smile, greet customers, or follow any script. Your sales are flat. Most retailers don't look in the...
Restaurants used to be one of America's default "third places," where neighbors gathered to break bread. Now, three out ...