Posts by Bob Phibbs, the Retail Doctor
Should We Close Our Fitting Rooms to Prevent Theft?
No. The shrink you remove is smaller than the sales you give up, and unlike the shrink number, the sales number has been...
Best Retail Sales Consultants for Mid-Sized Chains
The best retail consultant for a mid-sized chain depends on the problem you are solving. "Consulting" covers operations,...
How Do I Get More Customer Reviews for My Store?
Do you ever stream a movie without checking a review? I don't, and your shoppers are no different. They're reading revie...
What Poor Customer Service Costs a Retail Store
Poor customer service costs you the sales you already paid to get in the door. Not loyalty points. Not sentiment. Counta...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth