Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

Frustrated children in store
Three Customer Frustrations About Your Retail Store

Updated November 21, 2024 Matt, a friend of mine, heard about a big electronics store closing from one of his friends. H...

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Essential Sales Training for Defining Moments in Retail

Updated April 30, 2024 The moment of truth arrives in a retail store as a customer asks a question, but just before they...

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Retailers: Here's How to Manage Your December Cash Flow

Updated November 7, 2024 For most retailers, cash flow at the end of a year is overwhelming. With ongoing supply chain d...

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a retail employee stealing a sale
Commission Retail Sales: What To Do When Someone Steals Your Sale

Updated July 11, 2024 A reader asks, “My fellow salesperson scarfs up my customers between the time I properly greet and...

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