Posts by Bob Phibbs, the Retail Doctor
Lies customers tell. They're rarely talked about. Maybe some shoppers feel salespeople can’t be trusted. But retailers a...
Updated October 4, 2024 When I was looking for a lawn spreader, I asked the sales clerk, “Why should I buy this one?” He...
Personality styles have fascinated salespeople since the Greeks first identified them as the Four Temperaments. That’s b...
Updated for relevance December 24, 2024 The start of a New Year is a good time to assess where you’ve been and where you...