Posts by Bob Phibbs, the Retail Doctor
Retailers: In-Store Surveys Lie. Mystery Shops Don’t.
Your customer surveys are lying to you. I know that's harsh, but it's true. Those QR codes and website URLs printed on e...
If You’re Always Running a Sale, You’re Always Losing Margin
Best for: retail chains that want to grow sales without training their customers to wait for a sale. Growing store sales...
Retail Supply Chains Are Broken - Here’s How Unified Platforms Fix Them
If you've spent any time in Enterprise retail, you’ve seen it: departments that don’t talk to each other, systems that w...
What a Customer Service Failure Taught Me About Brand Accountability
When you make a high-consideration purchase: a luxury mattress, custom flooring, high-end appliances, you’re not just bu...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth