Posts by Bob Phibbs, the Retail Doctor
Retail's AI Taskmaster: Technology Turns Associates into Digital Servants
I shared a story last month about a visit to Saks where associates were too engrossed in their smartphones to look up at...
Is Your Store Network Ready for Modern Retail? What 600 Global Stores Learned
While I was at NRF's Big Show, I was able to chat about one the one least sexy technologies with James Hughes, who runs ...
Last Mile Letdown: How Retailers Kill Customer Loyalty at Checkout
Retailers spend countless hours and resources training frontline teams to handle difficult customers. But who's addressi...
Train or Drain: The Real Cost of Untrained Retail Staff
Today, we're discussing a topic close to my heart and crucial for your bottom line: employee sales training, especially ...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth