Posts by Bob Phibbs, the Retail Doctor
"Welcome In” Isn’t a Greeting: It’s a Sales Killer
You've heard it walking through stores: "Welcome in." A phrase that sounds meaningful but isn't. It's retail's equivalen...
75 Things Retail Employees Can Do When They're Not Busy
Updated May 9, 2025 Your payroll is still running even when the floor is empty. Here's how to make every minute count. O...
7 Critical Service Failures Driving Customers Away (And How Training Solves Them)
The scene plays out in one of America's most prestigious department stores: A customer looking to purchase a high-end co...
How My Most Embarrassing Conductor Moment Transformed My Retail Career
Your retail sales team is conducting a performance every day—and customers notice every unnecessary movement. I stood in...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth