Posts by Bob Phibbs, the Retail Doctor
How Do I Keep a Shopper Engaged?
Keeping a shopper engaged in a store comes down to two moves: ask questions, and get the merchandise into their hands. A...
Should I Get Customers In and Out Fast?
Retailers tell me all the time, "We just want to get our customers in and out quickly." When somebody asked me directly ...
How to Increase Your Furniture Store's Closing Rate
You raise a furniture store's closing rate by fixing what your associates do in the first ninety seconds and training th...
Sometimes We Buy Proof
No retail tips this week. This is the story underneath 30 years of them and what retailers bring to customers. Read it b...
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