The Retail Doctor Blog
Do Shoppers Want to Be Left Alone in Stores?
No. Shoppers want to be left alone by an associate who opens with "Can I help you find anything?" They welcome one who e...
How Do I Handle Customer Complaints in My Store?
You handle a customer complaint in four steps: let them tell you the whole story, listen for the fix they want, offer ch...
How Do I Turn a Return Into a Sale?
You turn a return into a sale by treating it as what it is: a shopper at your counter with money already in play. Hold t...
Why Do Retail Employees Really Quit?
Retail employees quit for three reasons before money: too few staff, no training, and chaotic scheduling. Money is on th...
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