“I thought the Bob thing was fake.” Those words stopped me cold on a recent call with one of my clients. Rachel was tell...
Your employees don't smile, greet customers, or follow any script. Your sales are flat. Most retailers don't look in the...
Restaurants used to be one of America's default "third places," where neighbors gathered to break bread. Now, three out ...
Credit card customers spend more than cash customers ... a lot more. Research shows card users spend 12 to 18 percent mo...