Poor customer service costs you the sales you already paid to get in the door. Not loyalty points. Not sentiment. Counta...
Most window displays fail before the first item is placed, because nobody decided where the shopper's eye would land. Th...
Ever had a customer you could sell anything to, and another you couldn't reach at all? The first one was probably wired ...
The more you talk to your employees, the better they'll perform, because how you coach is how they'll play. Two formats ...