The Retail Doctor Blog
How Do I Raise Units Per Transaction?
You raise units per transaction by asking every customer to add one more item before they reach the register. Units per ...
What Buying Signals Tell Me a Customer Is Ready to Buy?
A customer is ready to buy when their hands are open, holiding the merchandise, their posture is relaxed, and they start...
Do Shoppers Want to Be Left Alone in Stores?
No. Shoppers want to be left alone by an associate who opens with "Can I help you find anything?" They welcome one who e...
How Do I Handle Customer Complaints in My Store?
You handle a customer complaint in four steps: let them tell you the whole story, listen for the fix they want, offer ch...
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