I shared a story last month about a visit to Saks where associates were too engrossed in their smartphones to look up at...
Read The ArticleWhile I was at NRF's Big Show, I was able to chat about one the one least sexy technologies with James Hughes, who runs ...
Read The ArticleRetailers spend countless hours and resources training frontline teams to handle difficult customers. But who's addressi...
Read The ArticleUpdated 12/1/24 My parents divorced when I was 11. For a long time, I felt there was something I could have done to prev...
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