The Retail Doctor Blog

July 6, 2021

Is Your Garden Center Doomed Because of Rotten Customer Service?

Garden center retail stores should be the best places to find great customer service. Maybe I’m spoiled... This is how g...

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June 30, 2021

5 Critical Skills How To Coach Retail Salespeople

The opportunities for coaching retail employees are huge and exemplified in this brief story... Missing the mark on cust...

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retail store payment

July 6, 2021

Retail Store Operations: A Guide to Running Multiple Locations

Do you have a solid retail store operations strategy? According to McKinsey’s Future of Retail Operations report, “Brick...

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retail sales training greeting customer

June 23, 2021

Lost a Sale? It All Started With How You Greeted Your Customer

Greeting a customer is the most important thing you can do right ... or wrong in a brick and mortar retail store. I'll c...

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July 12, 2021

7 Critical Tips for Specialty Retailers in the Amazon Era

Before I share how specialty retailers can survive and thrive, a question... Have you ever played Jenga? It’s a game whe...

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Employee ROI

June 24, 2021

Training Retail Employees: What Is Your ROI?

“What if I train my retail employees, and then they leave?” It seems like every time I hear from a manager who’s trying ...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN