The Retail Doctor Blog
July 6, 2021
Is Your Garden Center Doomed Because of Rotten Customer Service?
Garden center retail stores should be the best places to find great customer service. Maybe I’m spoiled... This is how g...
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June 30, 2021
5 Critical Skills How To Coach Retail Salespeople
The opportunities for coaching retail employees are huge and exemplified in this brief story... Missing the mark on cust...
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July 6, 2021
Retail Store Operations: A Guide to Running Multiple Locations
Do you have a solid retail store operations strategy? According to McKinsey’s Future of Retail Operations report, “Brick...
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June 23, 2021
Lost a Sale? It All Started With How You Greeted Your Customer
Greeting a customer is the most important thing you can do right ... or wrong in a brick and mortar retail store. I'll c...
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July 12, 2021
7 Critical Tips for Specialty Retailers in the Amazon Era
Before I share how specialty retailers can survive and thrive, a question... Have you ever played Jenga? It’s a game whe...
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June 24, 2021
Training Retail Employees: What Is Your ROI?
“What if I train my retail employees, and then they leave?” It seems like every time I hear from a manager who’s trying ...
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