More often than retailers believe. In the unannounced mystery shops my team runs before any client trains, shoppers were...
Your store doesn't run on your merchandise. It runs on the people standing next to it. In too many stores, those people ...
Give every store the same behaviors, not just the same task list. Over-hire and lock the schedule early. Drill what can ...
Hire now, hire more people than you think you need, and make it easy to say yes. Put the hourly rate in the ad, let appl...