I was talking to my friend Kevin recently. He's a Broadway actor, and we got into a conversation about music - specifica...
Your associate looks up at the register and says: "Anything else?" The customer says no. The sale closes. And roughly 10...
This is the origin story of The Retail Doctor. It doesn't start in a store. September 1, 1974 Scott said he could get ti...
Retail training fails for one reason: it protects associates from failure instead of using it as the mechanism for learn...