Updated July 15, 2024 The right add-on sales tactics drive margins and delight customers. But the wrong add-on sales tec...
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Updated April 4, 2024 Customers go online to buy—frequently replacement purchases—but go to stores to discover. That mom...
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An aversion to selling is everywhere in the retail industry. Former Apple Retail Chief Angela Ahrendts said awhile back,...
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Greeting a customer is the most important thing you can do right ... or wrong in a brick-and-mortar retail store. I'll c...
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