Posts about Customer Service (5)

Lifetime value
Figuring the Lifetime Value of Your Retail Customers

So many times, we concentrate on a transaction value instead of the lifetime value of a customer. When I worked in the c...

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When Retailers Mistake Their Most Important Asset As A Cost

For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. ...

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Customer service skills in pet store
7 Retail Customer Service Skills Your Employees Need to Succeed

Updated August 1, 2024 Retail customer service skills are essential to your store’s bottom line. Skilled employees set y...

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Retail customers entering store
How to Greet Customers in Retail Stores and Keep Them Engaged

Updated September 27, 2024 The first few seconds of a customer’s visit to a retail store are critical to setting the ton...

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