Posts about Customer Service (3)

customer service car dealer
24 Do's and Don'ts of Customer Service by Personality Style

Personality styles have fascinated salespeople since the Greeks first identified them as the Four Temperaments. That’s b...

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Salesman showing violin to customer
Retail Customer Service: How to Switch Between Shoppers

Many decades ago, when I was first starting out as a commissioned salesman, I had a very good customer, who went by the ...

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Lifetime value
Figuring the Lifetime Value of Your Retail Customers

So many times, we concentrate on a transaction value instead of the lifetime value of a customer. When I worked in the c...

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When Retailers Mistake Their Most Important Asset As A Cost

For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. ...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.