Posts about Customer Service (6)
Figuring the Lifetime Value of Your Retail Customers
So many times, we concentrate on a transaction value instead of the lifetime value of a customer. When I worked in the c...
When Retailers Mistake Their Most Important Asset As A Cost
For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. ...
7 Retail Customer Service Skills Your Employees Need to Succeed
Updated August 1, 2024 Retail customer service skills are essential to your store’s bottom line. Skilled employees set y...
How to Greet Customers in Retail Stores and Keep Them Engaged
Updated July 4, 2026 How you greet a customer in the first few seconds decides whether they buy or walk out. Below are s...
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