Posts about Customer Service (2)

Wait What
Wait, What? How To Get Your Retail Employees To Listen

Listening is a skill that either makes you or breaks your store. Maybe it’s because I am also trained as a conductor and...

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Lifetime value
Figuring the Lifetime Value of Your Retail Customers

So many times we concentrate on a transaction value instead of the lifetime value of a customer. When I worked in the co...

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When Retailers Mistake Their Most Important Asset As A Cost

For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. ...

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Customer service skills in pet store
7 Retail Customer Service Skills Your Employees Need to Succeed

Retail customer service skills are essential to your store’s bottom line. Skilled employees set you apart from the compe...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN