Posts about Customer Service (2)
57% of Your Customers Are Desperately Lonely. Your Store Can Be Their Lifeline
Restaurants used to be one of America's default "third places," where neighbors gathered to break bread. Now, three out ...
What a Customer Service Failure Taught Me About Brand Accountability
When you make a high-consideration purchase: a luxury mattress, custom flooring, high-end appliances, you’re not just bu...
"Welcome In" Isn't a Greeting: Why Customers Leave Without Buying
Customers leave a store without buying because nobody engaged them. Not price, not selection, not Amazon. You've heard i...
7 Critical Service Failures Driving Customers Away (And How Training Solves Them)
The scene plays out in one of America's most prestigious department stores: A customer looking to purchase a high-end co...
Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth