Posts about customer experience

2025 calendar with my thoughts in a retail store
The Best of 2025: Why Retail’s Biggest Problem Isn’t Technology, It’s Human Execution

This is a curated look back at what I saw and shared in 2025 Retail didn’t lose customers in 2025. It lost the moment th...

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woman waiting for retail store to open
The Silent Thief: How Unsupervised Store Hours Rob You Blind

Closing a store and kicking out customers can be difficult. But waiting to open a store until the exact dot on the clock...

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Customer and salesperson unengaged
Do you Provide an Engaging Customer Experience? Take This Quiz

Updated August 26, 2024 A lot is written about customer engagement in retail. How retailers are trying to engage shopper...

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retail store employee managing operations
Retail Store Operations: A Guide to Running Multiple Locations

Do you have a solid retail store operations strategy? According to McKinsey’s Future of Retail Operations report, “Brick...

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Transform Your Store with SalesRX Sales Training: 83% See Double-Digit Growth

 

Tired of watching potential sales walk out your door? Smart retailers know that today's winning formula isn't just about stocking shelves - it's about creating experiences that turn browsers into buyers. That's why over 83% of store owners who implement our proven SalesRX training system see double-digit sales growth.

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