Posts about customer experience
What Do Customers Notice First When They Walk Into Your Store?
In the first few seconds inside your store, shoppers notice three signals: whether they can tell what you sell, whether ...
Does NPS Work for Retail Stores?
NPS tells you what a sample of your buyers say after the fact. It cannot see the shoppers who walked out without buying ...
Do Shoppers Want to Be Left Alone in Stores?
No. Shoppers want to be left alone by an associate who opens with "Can I help you find anything?" They welcome one who e...
How Do I Handle Customer Complaints in My Store?
You handle a customer complaint in four steps: let them tell you the whole story, listen for the fix they want, offer ch...
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