I was talking to a frustrated CEO last week. Their No. 1 store was failing, and he felt it was the manager’s fault. I as...
As the pandemic ebbs in the USA, a growing number of retailers still find excuses why they can't move forward with their...
Updated May 13, 2024 First, the bad news for retailers... I’ve included this quote from McKinsey in several of my previo...
Updated September 22, 2024 Do you remember what it was like when you started your first retail sales job? The joy of fin...