Your store's conversion rate is the share of people who walk through your door who buy something: transactions divided b...
The number one way to stop shoplifting is to look people in the eyes. Shoplifters want to be invisible. A store where ev...
You measure it by scoring selling behavior on an unannounced shop before anyone trains, scoring it again at six months, ...
Training sticks when it moves an employee through the four stages of competence: teach the skill, role-play it, then dri...